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The calm, simple helpdesk built for solo founders and small stores. Set up in 2 minutes.
Running a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams. Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin. Set up in under 2 minutes. Start free — no credit card required.
- Unified inbox - One inbox for every email and contact form — inside your admin
- Order linking - Every ticket linked to the customer's order automatically
- Returns & CRM inbox - Track every return, ticket, and customer interaction
- AI Copilot - AI-drafted replies so you respond faster without losing your voice
- Custom support domain - Use your own branded domain for customer support forms
Languages
English
Works with
- Shopify Admin
Categories
Channels
Pricing
Free
Free
Features
- 20 tickets a month
- Free forever
- 2 team members
- Custom domain
- Email and contact form support
Starter
$9 / month
or $76/year and save 30%
Features
- 100 tickets per month
- 2 team members
- Email and contact form support
- Customer and order linking
- Fulfilment Scanner
- Email forwarding setup
- Auto-reply configuration
- AI Copilot for draft replies
Growth
$19 / month
or $159/year and save 30%
Features
- Unlimited tickets
- Unlimited team members
- AI Copilot for draft replies
- Auto-assignment rules
- Custom email templates
- Analytics dashboard
- Fulfilment Scanner
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by SDesk.
Resources
Launched
May 6, 2026 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store
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Edit customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days, returns, draft orders
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Edit Online Store
Metaobject definitions, metaobjects
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