Search Atlas

Avoid this company at all costs. I installed the search atlas app subscribed to a plan, payment was taken. When trying to access the app it is asking me to subscribe again. The developer is no help resolving this issue or recognising the problem.

24hrs later I am still out of pocket and three hours wasted. I am now left trying to get a resolution through Shopify.

AVOID AT ALL COSTS

took money. cant make an account on shopify app. go to website and wants credit card info to make account. no thanks i already paid.

Worst experience i had with apps since 2012!

I tested their free trial version. Then tried to sign up for paid version to test further functionalities. then i had been charged for 2 different accounts which i haven't signed up for.

Now the real nightmare begins. Their customer support is terrible. Talking to AI then to operators who ask me the same questions over days and give me the same answers over days. It took me endless hours chatting with different persons telling me the same and asking me the same questions over and over again.

They even do not understand how Shopify actually works - although they claim to be Shopify ready.

I spend more than a week explaining the same thing over and over again. In the end I got so frustrated- I simply gave up…

If you value your health - don't do it

Search Atlas has been a productive tool for us so far. It's allowing us to address many of our website issues quickly and in bulk. Their team has been very responsive, and their webinars and web meetings have been useful. The OTTO store audit provides valuable insight and convenient options to correct issues. Special thanks to Jason for his time and efforts.

What's really impressive is how OTTO allows me to immediately start optimizing my SEO product listings. The time-saving aspect is huge— tasks that used to take all day now take less than a minute.

At this point I'm starting to this SearchAtlas is some kind of scam. Installed the app, couldn't even select a plan or use the app and yet we were charged $200 per month for 3 months before we noticed.

DO NOT INSTALL THIS APP.

I have subscribed and paid, but I can not access the app !

The Search Atlas App does not work. The Free trial didn't work, so we subscribed and paid USD$199. THE APP STILL DIDN'T WORK. The app developer refuses to refund our money and has been particularly unhelpful. Don't waste your time or money, this business is 100% a scam.

Paid 3 days ago no access.
Support is very slow and do not seem to care.

Hello,

I am receiving the "410 Gone" error when I try to open my Search Atlas app.

How and when can this be resolved?

Thank You,
Martin