SelfServe: Order Edits+Upsells
- Pricing
-
Free plan available. Free trial available.
- Rating
- 5.0 (24)
- Developer
- Grumspot Ltd.
Featured images gallery
Let customers edit orders themselves. Swap items,fix addresses,add one-click upsells post-purchase.
Every "Can I swap my size?" email costs you time and money. Every "Can I change my address?" ticket pulls your team away from work that actually grows the business. And every customer who can't get a quick fix? They cancel the whole order. SelfServe puts order editing in your customers' hands. They swap products, fix addresses, adjust quantities, add discounts post-purchase and add items right from their order status page. No emails. No waiting. No back and forth. Reduce customer service tickets
- Customers self-serve order edits. Swap sizes, fix addresses, adjust qty.
- Boost AOV with one-click upsells before and after checkout and on order status.
- Let customers add discounts after purchase with automatic coupon codes.
- Set order edit windows, block downgrades, and review cancellations your way.
- Google Maps address validation prevents failed deliveries on order editing.
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Checkout
- Shipbob
Categories
Order updates
Order management
Customization
Offers and recommendations
Analytics
Pricing
Free
Free
Features
- Up to 25 monthly orders
- Up to $125 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
Up to 200 orders/m
$19.99 / month
Features
- Up to 200 monthly orders
- Up to $1000 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
3-day free trial
200-500 orders/m
$29 / month
Features
- 200 - 500 monthly orders
- $1000 - $2500 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
3-day free trial
500-1000 orders/m
$49 / month
Features
- 500 - 1000 monthly orders
- $2500 - $5000 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (24)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
The rule-based editing window is the bit that sold us. We let customers edit for an hour after purchase but block changes the moment an item gets tagged for fulfillment. Set it up once and it just runs. Easily one of the most useful apps we’ve added this year.
SelfServe is a well built product by a team that understands the problems around order editing. All scenarios are covered and the features are presented in a clean interface. Support was amazing from intro to onboarding. Team was very understanding and helped us figure out issues on our end to make everything work. Integrations are well built. Overall, a five star experience.
We just started using this app and are loving it so far! The App team is super helpful and was very hands-on with the onboarding process and any questions we've had. We have noticed fewer customer service emails regarding editing order details (address issues, etc) and love the upsell feature as well! 10/10 reccomend!
Support
App support provided by Grumspot Ltd..
Resources
Developer
Launched
December 12, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts
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View customers
Customer data
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View products
Products, product listings, collections
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Edit orders
Draft orders, merchant managed fulfillment, order edits, all order history, third-party fulfillment
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Edit discounts
Discount codes and promotions
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View other data
Shopify Markets settings, selling plans
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