SelfServe Order Edits+Upsells
- Pricing
-
Free plan available. Free trial available.
- Rating
- 5.0 (14)
- Developer
- Grumspot Ltd.
Featured images gallery
Powerful order editing for your customers. Let them fix orders & add post-purchase upsells.
Stop losing time and money on manual order edits and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells(checkout, order status), increase your AOV. Reduce support tickets, improve customer satisfaction, grow your revenue.
- Automate every order edit. Let customers fix typos and swap sizes instantly.
- Boost revenue on every order edit.Show upsells on checkout and order status page
- Trigger workflows on order edit. Auto-tag changes for seamless fulfillment.
- Control every order edit. Review high-risk cancellations before approving.
- Validate every order edit. Prevent shipping errors with auto-verified data.
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Admin
- Checkout
- Shipbob
Categories
Order updates
Order management
Pricing
Tryout
Free
- 5 Order Edits/month
- 5 Upsells/month
Up to 2500 orders
$79 / month
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
5-day free trial
2500 - 5000 orders
$159 / month
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
5-day free trial
5000+ orders
$299 / month
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
5-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (14)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Great app that saves us a lot of customer support hours. We have had some hiccups initially but Stan helped us set up everything and now we don't deal with address changes at all. Highly recommended!
This app definitely lives up to its name. We’ve had a lot of problems with people filling in a wrong address and giving customers the option to change it by themselves has been very big for our support team. Upsells are also a great addition. Other upsell apps we’ve explored charged either a percentage of all upsold items or were far more expensive than this one month over month. Support has also been outstanding, promptly resolving any issue we might have or being very fast to react on small feature requests.
I thought the upsell part was just a gimmick. I got this so customers would stop bugging me to change their address. But I threw a couple of our smaller items up as post-checkout 'add-ons' just to test it... and people are actually buying them! It's wild.
Support
App support provided by Grumspot Ltd..
Resources
Developer
street Mogilata 12, ent. 1, floor 3, ap. 11, Sofia, 1000, BG
Launched
December 12, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
-
Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts
-
View customers
Customer data
-
View products
Products, collections
-
Edit orders
Draft orders, merchant managed fulfillment, order edits, all order details for the last 60 days, third-party fulfillment
-
Edit discounts
Discount codes and promotions
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window