SelfServe: Order Editing
- Pricing
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Free plan available
- Highlights
- Use directly in Shopify admin
- Rating
- 5.0 (2)
- Developer
- Grumspot Ltd.
Featured images gallery
Empower customers to self-edit orders, fix addresses & add upsells. Slash support tickets & boost AO
Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue.
- Customer Self-Service Portal: Let shoppers edit/cancel orders 24/7, no support
- Increase AOV with Upsells: Offer one-click product add-ons after they checkout.
- No Failed Deliveries: Get address validation with Google Maps auto-complete
- Full Control: Set custom editing windows and rules for what can be changed.
- Item & Variant Swaps: Customers can change size, color, or product options
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
Categories
Order updates
Order management
Pricing
Free
Free
- 5 Order Edits
- 5 Upsells
Pro
$99 / month
- Unlimited Order Edits
- Unlimited Upsells
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This app has been a gamechanger for our store. One of the biggest pain points we had was customers emailing us to fix small order mistakes such as wrong variant, wrong address, or wanting to add an extra item after checkout. With SelfServe, all of that is now handled automatically without my support team needing to step in.
The order editing portal on the order status page is super intuitive and easy for customers to use. I also love the address validation feature since it helps prevent shipping errors (something that used to cost us both money and time).
The configurable windows are a great touch, we can give customers a set time frame to make changes without disrupting our fulfillment process. Plus, the upsell option is clever: customers often add another item when they’re fixing their orders, which has definitely helped increase our AOV.
When I needed support, the team had a dedicated group to handle my issue and resolved it very quickly. That gave me extra confidence in using the app long-term.
Setup was straightforward, and it integrates smoothly with Shopify. Overall, this app has reduced support tickets, improved customer satisfaction, and added extra sales. Highly recommended!
The setup was surprisingly easy, and we had the customer-facing order editing live in under 15 minutes. Now you can swap a medium for a large directly from the order status page without bothering support. It's early days but I think we can cut support tickets easily by 30%.
Support
App support provided by Grumspot Ltd..
Resources
Developer
street Mogilata 12, ent. 1, floor 3, ap. 11, Sofia, 1000, BG
Launched
December 12, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts
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View customers
Customer data
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View products
Products or collections
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Edit orders
Draft orders, merchant managed fulfillment, order edits, all order details for the last 60 days, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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