SelfServe Order Edits Upsells
- Pricing
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Free plan available. Free trial available.
- Rating
- 5.0 (15)
- Developer
- Grumspot Ltd.
Featured images gallery
Let customers edit orders themselves—swap items, fix addresses, add upsells. Fewer tickets.
Stop wasting hours on manual order changes. SelfServe lets customers fix their own orders on the order status page—swap variants, correct addresses with Google Maps validation, cancel within your rules, and apply discount codes post-purchase. Turn every order edit into revenue with upsells on checkout and order status pages. Fewer support tickets, higher AOV, happier customers. Trusted by Shopify Plus stores.
- Customers self-serve order changes—swap sizes, fix addresses, adjust quantities.
- Boost AOV with post-purchase upsells on checkout & order status pages.
- Let customers apply discount codes after purchase—unique post-checkout perk.
- Set edit windows, block downgrades, and review cancellations before approval.
- Google Maps address validation prevents failed deliveries before they ship.
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Checkout
- Shipbob
Categories
Order updates
Order management
Pricing
Tryout
Free
Features
- 5 Order Edits/month
- 5 Upsells/month
Up to 2500 orders
$79 / month
Features
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
5-day free trial
2500 - 5000 orders
$159 / month
Features
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
5-day free trial
5000+ orders
$299 / month
Features
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
5-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (15)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This is a great way to let your customers edit order details post-purchase. The app UI is nicely done, and onboarding is simple. You can easily define what can be edited and under what rules. The team is responsive and can help you integrate with any fulfillment provider.
Unfortunately, our customer base isn't used to editing orders themselves, so the app ultimately wasn't a fit for our store.
This app enables customers to edit their own orders without contacting your customer service team. You can configure how long orders are self-editable, and also exclude certain types of orders. The rule-based configuration is very flexible and easy to understand. It also works well with downstream shipping software like ShipStation. The ability for a customer to add to their order (upsell) in addition to editing it is a nice benefit as well. Very good app with a strong support team as well. Nice job.
Great app that saves us a lot of customer support hours. We have had some hiccups initially but Stan helped us set up everything and now we don't deal with address changes at all. Highly recommended!
Support
App support provided by Grumspot Ltd..
Resources
Developer
street Mogilata 12, ent. 1, floor 3, ap. 11, Sofia, 1000, BG
Launched
December 12, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts
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View customers
Customer data
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View products
Products, collections
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Edit orders
Draft orders, merchant managed fulfillment, order edits, all order history for the last 60 days, third-party fulfillment
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Edit discounts
Discount codes and promotions
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