Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective upselling and bundling features that boost sales. It offers a range of sale options, from discounts to bundle deals and special offers. The app is praised for its ease of setup, intuitive interface, and excellent customer service. Unique features include scheduling sales, running unadvertised sales, and offering sales through Facebook ad links. Merchants also value its seamless integration, fast loading times, and clear admin layout. The app is customizable, mobile-responsive, and aids in increasing average order value.

January 22, 2020

The rewards program part of the app is stone age, buggy as hell and totally unusable- it frustrates clients and infuriates me as a businessman . I am sorely regretting adding that part of the app. Unfortunately the attitude of the support is arrogant at best. The instructions are written more as a sales pitch than to be actually useful. So much of the rest of the app is really good, but the rewards program is just awful. I'm very concerned this has cost me regular high spend customers.

Green-Goo kills black mould
About 1 year using the app
Treedify replied January 22, 2020

Thank you for your feedback. You do not have any offline store so that your POS reward can not work normally. Best regards.

Edited May 4, 2021

Worst customer support ever! not worth the money, instead of fixing their app script the support ask me to delete the other apps because causing conflict with their apps, even though their script who causing an error on my site.

Yellow Box
United States
10 months using the app
Treedify replied May 4, 2021

The script conflict is caused by another app. We've found a solution for this case. Thank you for your feedback.

March 2, 2021

Been using the Selly app for months as they had the option to input discount code at carts page. However, recently a customer informed me about issues with the discount codes and we found many flaws. The discount code in carts aren't able to detect NEW or RETURNING customers. Approached customer service for help but didn't get much, slow replies with communication barrier too. Everything else was good though but time to find an alternative....

Pet Department SG
5 months using the app
Treedify replied March 2, 2021

In offer setting, you can use customer eligibility option to offer automatic discounts for New and Returning customers like the attached screenshots:

March 11, 2022

I tried to cancel my subscription before the trial but there is no way of doing it in their app that's why i give it 1 star. I should always should have this option available, ridiculous.

WHiSP Products
2 months using the app
Treedify replied March 11, 2022

Our app subscription will be cancelled automatically upon uninstallation in Shopify admin:

December 3, 2021

Customer service is beyond the worst, I have an Automatic discount with Shopify and when It comes with Automatic discounts it doesn't work with selly ask selly any advice. They just reply my ticket link

United States
2 months using the app
Treedify replied December 3, 2021

Here is a screenshot of our reply: https://cdn.shopify.com/s/files/1/0013/1642/1703/files/Screen_Shot_2021-12-04_at_3.26.30_AM.png?v=1638592071
It is not just a ticket link. Please re-check the email content.
You can offer multiple automatic discounts via our app.

Edited February 3, 2021

I would say the app does exactly what we expect it to do. Simple & pretty easy to use, although the design is outdated imo. HOWEVER, the customer service/support is absolutely unhelpful & unprofessional. I need them to help create my bundle as single product and they reply with a 1 liner support email. Basically they told me to create new product with their special tag. OK. Did that. Had 8 bundles. Only 1 shows available. Asked them again. They blamed us on having no stock for products inside the bundles. I checked. We have more than enough inventory. Asked them again. THEY ASKED ME WHAT DID I CHECK. Been on and on for 6+ emails with one-liner replies from their support. The disrespectfulness to customers is beyond me. Update: They sent me emails & private msg asking me to remove the review. It's shady as hell. The answer is no. Reason: I am complaining about their customer service, and the way they dragged the conversation is rude.

Miniso CA
About 2 months using the app
Treedify replied February 2, 2021

The products are out of stock as in the attached screenshots:
Please check the inventory carefully

January 23, 2022

I keep being charged for an app that don't have. I talked to someone last month and got my issue resolved but I am still being charge for an app I don't use or have been deleted I want my refund please.

Liyah's Goddess Shop
United States
About 2 months using the app
Treedify replied January 23, 2022

The charges were handled automatically by Shopify system by 30 day cycles.

There was a recent charge "DEC 29, 2021 – JAN 28, 2022" because the uninstallation was on January 2, 2022 at 11:28 am.

We've already made another refund for your store.

November 24, 2021

I liked the layout, but the app did not sync with my store. It also changed the dates on which the discount should be applied.

Namibian Biltong
About 2 hours using the app
Treedify replied November 24, 2021

The sync process may take several minutes. We've also corrected the discount setting for your store.

March 31, 2021

I deleted this app and now a few of my collection pages have no pricing. I reached out to them and have not had a response yet.

United States
7 minutes using the app
Treedify replied March 31, 2021

Our app may not cause that issue. Please check your inbox and send us more information to check your case.

October 10, 2018

This company is sending me spam emails to install their Shopify App. No thanks!!!! Remove me from your list

BP Tactical
United States
3 minutes using the app