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Sendlane is the unified email, SMS, reviews & forms platform for eCommerce marketing and automation.
Sendlane’s unified email, SMS, reviews & forms solution empowers eCommerce brands to consolidate their tech stack and leverage deep-data customer insights to generate more revenue, increase retention, and deliver exceptional customer experiences on autopilot.
- Unify your email, SMS, reviews & forms to create a more holistic view of your CX
- Get fast, world-class, 24/7/365 customer support whenever you need it
- Manage all your data and communications for all your stores in one place
- Turn heads with professionally designed, pre-built email templates
- Leverage deliverability expertise to ensure your messages always hit the inbox
Languages
English
Works with
- Facebook Audiences
- Smile.io
- Zapier
- Loop
- Rivo
- Social Snowball
Categories
Campaign types
- Email campaigns
- SMS campaigns
- Newsletters
- Pop-ups
- Discounts
- Upsell emails
- Cross-sell emails
- Cart emails
- Checkout emails
- Exit intent
- Abandoned cart
- Browse abandonment
- Welcome emails
- Follow-up emails
- Price drop emails
- Back-in-stock emails
- Win-back emails
- Product recommendations
- Drip campaigns
- Product reviews
- Custom campaigns
Managing campaigns
Pricing
Professional
$600 / month
or $6,540/year and save 9%
sms credits additional
- Starts at 500,000 Email Sends
- FREE Reviews
- Unlimited Contacts
- 24/7/365 Support
- Assisted onboarding support
60-day free trial
Enterprise
$1,550 / month
or $16,740/year and save 10%
sms credits additional
- Starts at 1,500,000 Email Sends
- FREE Reviews
- Unlimited Contacts
- Dedicated CS
- Personal Slack Channel
- Full Migration
- 24/7/365 Support
60-day free trial
Enterprise Plus
$48,540 / year
sms credits additional
- Starts at 7,000,000 Email Sends
- FREE Reviews
- Unlimited Contacts
- Dedicated CS
- Personal Slack Channel
- Full Migration
- 24/7/365 Support
60-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (12)
Sendlane has made a huge difference for Fresh Chile. We needed a platform that could handle both email and SMS seamlessly, and Sendlane delivered. The automation and segmentation tools let us send the right message to the right people at the right time, and we’ve seen a real impact on customer engagement and sales. Their support team is fast, helpful, and knows their stuff. If you’re looking for a marketing platform that actually helps you grow, this is it.
Definitely an APP we recommend 100% Excellent platform, they help you with all the migration and integration, have a 24/7 support and great analytic data. It's a pleasure working with them!!
App doesn't track metrics correctly. The beacon fails regularly and customer service is no help. The reporting dashboard is basically worthless as its not reporting metrics correctly on the sends. I can see on my pixel orders from Sendlane email referrers, but dashboard in Sendlane says $0 in revenue.
We worked with Sendlane for a year and it was not a good experience. Their sales team will over-promise and the rest will under-deliver. Constant bugs in their system, lack of communication, and they don't have a white-glove service that they say they have. Avoid SMS at all costs. They are not setup for SMS.
Switching from our previous providers to Sendlane cost us at least an extra 20K in revenue and hurt our customer retention. Sendlane is all hype and no follow through.
Sendlane has been great to work with. We switched over from Klaviyo and not only is Sendlane half the price the customer service is also 10 times better. They are still a relatively new e-mail marketing service so there are some hiccups here and there but the team is fast to fix them. They take your feedback seriously and work with you to fix issues. I would highly recommend you give them a try.
Thank you so much for taking the time to share your experience! We're really excited to hear that the switch from Klaviyo to Sendlane has been a positive one for you, especially with pricing and customer service. It’s awesome to know that our team’s quick responses and hands-on approach have made a real difference—that’s exactly what we aim for. Your feedback is so valuable to us, and we’re grateful for the chance to continue improving. If you ever need anything or run into any issues, don’t hesitate to reach out. We're here for you!
Support
App support provided by Sendlane.
Resources
Launched
July 16, 2021
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