SEOAnt ‑ AI SEO Optimizer

Hi,

Thank you for your positive feedback! We're thrilled to hear that our app has been helpful for your website and we hope to continue providing excellent customer support. If you need further support, please feel free to contact us. Thank you!

All the Best,
SEOAnt Support Team of Channelwill

Hi,

Thank you for your positive feedback! We're thrilled to hear that our app has been helpful for your website and we hope to continue providing excellent customer support. If you need further support, please feel free to contact us. Thank you!

All the Best,
SEOAnt Support Team of Channelwill

Hi There,

That's fantastic to hear! We're thrilled that Gil was able to provide amazing service and guide your code to implement things on your behalf. We appreciate your kind words and support for our app. We strive to provide the best value for our users and keep our pricing affordable. Thank you for your positive feedback and let us know if you need any further assistance.

Regards,
SEOANT- Team

Hello There,

I hope this message finds you well.
We are sending this message after receiving your feedback. I wanted to extend a heartfelt thank you for sending us the survey. We genuinely appreciate your effort to gather feedback and understand our experience with your store. Your initiative helps us improve and ensures that we continue to receive excellent service and products. Rest assured, we will take the time to provide thoughtful responses and feedback.

Thank you once again for valuing our input. We look forward to continuing our relationship with your store. Your insights are incredibly important to us, and we are committed to making improvements based on your feedback. Our goal is to ensure that you have a positive and seamless experience with us. We are aiming to provide a 5-star experience every time. And your feedback plays a crucial role in achieving this goal.😊💜 If there is anything we could help with, feel free to contact us. Also, could you take a minute to share your experience with our support so far? Thank you for choosing us, and have a great day ahead.

If there is anything we could help with, please feel free to contact us. Thank you, and have a good day. 😊

Best Regards,
SEOAnt Support of Channelwill

Hello There,

That's wonderful to hear! Our support team takes great pride in providing fast and efficient assistance to our users, and I'm glad to hear that you had a great experience with them. Thank you for recommending our app and support team to others. We appreciate your positive feedback!

All the Best,
SEOAnt - Support Team

Salve,

Grazie per il tuo feedback! Apprezziamo davvero il tuo supporto e siamo lieti di sapere che ritieni il nostro prodotto/servizio eccellente. Sappiamo che il prezzo è un fattore importante e ci impegniamo costantemente per fornire il miglior valore per il tuo investimento offrendo prodotti di alta qualità e un servizio eccezionale. La tua soddisfazione significa molto per noi e non vediamo l'ora di servirti di nuovo!

Apprezziamo la tua attività e speriamo di rivederti presto. Non esitare a contattarci se hai domande o dubbi.

Cordiali saluti,
Team di supporto SEOAnt di Channelwill

Hi,

Thank you for your positive feedback! We're thrilled to hear that our app has been helpful for your website and we hope to continue providing excellent customer support. If you need further support, please feel free to contact us. Thank you!

All the Best,
SEOAnt Support Team of Channelwill

Good Day😊

I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below.

We would like to address each of your concerns thoroughly for your reference:

1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions.

2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email.

3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section.

We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction.

Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us.

Your feedback is highly appreciated!

Best Regards,
SEOAnt Support Team of Channelwill

Hi,

We're so happy to hear that our app has been exactly what you were looking for! It's great to know that it has been able to help you fix your website with ease and provide helpful suggestions for improvement. Thank you for your positive feedback and we're always here to assist you with any questions or concerns!

All the Best,
SEOANT - Support

Hi there,

That sounds great! I'm glad to hear that the app has been helpful for your business and that you've had a positive experience with our customer service.

If you need further support, please feel free to contact us. Thank you!

All the Best,
SEOAnt Support Team of Channelwill