SequenceFlow Support

SequenceFlow Support

Pricing
From $79/month. Free trial available.
Rating
0.0 (0 Reviews)
Developer
SequenceFlow

Featured images gallery

AI reply draft next to the customer's Shopify order
  • Customer question with order context and AI reply draft
  • Setup overview with Shopify, mailbox and order context status
  • Inbox with customer questions ready for review
  • AI reply draft next to the customer's Shopify order
  • Customer question with order context and AI reply draft
  • Setup overview with Shopify, mailbox and order context status
  • Inbox with customer questions ready for review

Answer "where is my order?" emails in seconds. Each draft already shows the order and tracking.

SequenceFlow Support connects your support mailbox (Gmail or another IMAP/SMTP mailbox) to your Shopify orders. When a customer emails, it finds the right order, reads the status and tracking, and writes a reply in your tone of voice and the customer's language. You review, edit and send it with one click: nothing is sent without your approval. Your FAQ, return policy and product information become the knowledge base for every draft.

SequenceFlow Support connects your support mailbox (Gmail or another IMAP/SMTP mailbox) to your Shopify orders. When a customer emails, it finds the right order, reads the status and tracking, and writes a reply in your tone of voice and the customer's language. You review, edit and send it with one click: nothing is sent without your approval. Your FAQ, return policy and product information become the knowledge base for every draft. more
  • Drafts that include the customer's order, fulfilment status and tracking
  • Works with your existing Gmail or IMAP/SMTP support mailbox
  • Replies in the customer's language, in your brand's tone of voice
  • You approve every reply before it is sent
  • Read-only order access; your store is never changed

Languages

English and Dutch

Categories

Channels

Workflow automation

Pricing

Choose the plan that best fits your business.

Starter

$79 / month

7-day free trial

Growth

$229 / month

7-day free trial

Scale

$549 / month

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews

Overall rating
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Support

App support provided by SequenceFlow.

Resources

Developer

SequenceFlow

mt lincolnweg 22 H20, amsterdam, 1033 SN, NL

Launched

October 19, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Email address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View store data:

Products, orders

  • View products

    Products, inventory, collections

  • View orders

    All order history for the last 60 days

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