Multi-channel One experience
Link all data of sales, shipments, orders, social, customers, etc. in one system
Automatic and Efficient
Automatic service robot configuration, built-in hundreds of professional templates
Refined Data Analysis
Multi-dimensional data analysis of sales, feedback, team, brand, and individuals
AnkerDesk brings customer queries, payments, order details and shipping information from different marketplaces to one place, AnkerDesk. Without logging into multiple systems every time, all customer queries are created in the form of ticket and presented in one place— together with related order details and conversation history.
Once user of AnkerDesk authorised their shopify Channel, order details and shipping info from Shopify can be pulled into AnkerDesk. This will arm your agents with all essential information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending time switching between systems, agents can focus on developing customer relationships and resolving inquiries more professional and faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personalized.
One centralized inbox for all integrations Respond faster with snippets and templates Built-in autoresponder Real-time dynamic dashboards more features coming soon....