Setloop Zendesk Connector

See the customer's orders in every Zendesk ticket and refund, reship, edit, or cancel in clicks.

Support agents lose time switching between Zendesk and the Shopify admin. Setloop removes the switch: when a ticket opens, the requester's orders appear in the sidebar across every connected store. Agents can refund (full, partial, or shipping-only), send Replacement orders, edit items, cancel with restock, and manage tags -- each action attributed to the agent on the order timeline. Setup takes minutes: no API keys, no settings. Customer data is never stored by Setloop.

• Automatic order lookup for the ticket requester across all connected stores
• Full, partial, or shipping-only refunds against the original payment
• Replacement orders, order edits, cancellation with restock, and tags