Super Google Customer Reviews

Thanks for your feedback — sorry to hear it hasn’t met your expectations.

Just to clarify, the app itself doesn’t collect reviews directly — it enables Google Customer Reviews, which only sends surveys when customers opt in after checkout. It can take some time before reviews start appearing.

We currently process over 1 million orders per month across stores, and when set up correctly the flow works reliably. In most cases where no reviews appear, it’s due to no customers opting in yet or Google’s reporting delay.

We’re happy to take a look at your setup and help improve results — feel free to reach out to support and we’ll get it sorted.

— SGCR Team

Thanks so much for the 5-star review! 🙌

Great to hear it’s already starting to pay off — that’s exactly what we aim for. As more customers opt in over time, you should continue to see even stronger results.

Appreciate you giving it a try, and feel free to reach out anytime if you need anything!

— SGCR Team

Thanks for your feedback, and sorry to hear the app didn’t work as expected for you.

We’ve processed millions of orders through the app, and for stores on the Professional plan using custom translations, we typically see around a 15% opt-in rate for Google Customer Reviews. So when the setup is complete, the opt-in flow is generally working reliably across stores.

Most cases where it appears not to work are related to the checkout extension not being added to the Thank You page, test orders without a shipping address/email, or simply no customers opting in yet (the default opt-in rate without custom messaging is usually around 1–2%).

That said, we’re always happy to help troubleshoot. If you’re open to it, feel free to reach out to our support team and we can review the setup with you and get things working properly.

— SGCR Team