Reviews (18)
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If you already use Shareasale and need to change the way tracking works when you "upgraded" your Shopify cart - this app is what you need. I have no experience with the datafeed portion that others are complaining about, but the tracking works.
Similar to other user experiences - I had to place 3 test orders which resulted in me getting charged with Shopify fees, only to find out after two hours of the application that they expect almost 1K in setup fees. If they had informed me up front I would never have bothered.
Hi Atomic Flare, thank you for the feedback and we're sorry to hear you didn't have a positive experience with ShareASale. Our apologies if it was not clear that there are fees required to use the ShareASale-Shopify app; however it is worth noting this is listed across this page along with a link to complete pricing on ShareASale.com (https://www.shareasale.com/info/pricing-merchants/). We are confident our app is best-in-class and would love to talk to you about this more. Please contact our team at ShareASale@ShareASale.com to discuss.
I'm not one to ever write a negative review and can usually resolve issues easily but the customer service with shareasale is the most unresponsive and worst I have ever dealt with as a business owner. We've tried to get help with an urgent issue for over two weeks now (which should have a simple solution) and their team doesn't address and resolve the issue and won't hop on a 10 min call to solve it together. I have emailed, called and submitted tickets and nothing. I asked them to help escalate the issue but the two responses I have gotten from Maxine and Stephan have gotten us nowhere. Super disappointed in our experience so far and unfortunately since they won't help solve the problem we will likely be switching affiliate programs. If you're looking for an affiliate program with support, this is not the one to go with.
The program seems to be good, but the customer service is non-existent. I can't get a hold of anyone. They are incredibly responsive on the sales side, but once you sign up, they drop off the face of the earth. I am shocked to find that they don't have an implementation team to help you get up and running. You are left to try and figure things out on your own. They have some help articles, but non of them address my issues and questions. I have called, emailed, submitted tickets...and nothing. I even tried going back to my original sales rep, who blew me off and told me to submit a ticket. I hope I can come back and change this review later, but right now, it doesn't look promising. I'll give it through tomorrow and then I'll be asking for a refund and moving on to another program. For such a high up front implementation fee, I expect better.
Update: So I finally got to talk to someone who was very polite and helpful, but it wasn't at ShareASale. I had to call their parent company Awin to actually speak to someone. Still don't have my issues fixed though and was told by them that there is a 48 hour turnaround time for email responses. That's far too long.
Hi Freedom Electric Marine,
Thank you for your feedback on ShareASale's customer service. While ShareASale is a self-service platform, we pride ourselves on having ample resources like the mentioned Help Center and an in-house team dedicated to assisting valuable merchants like yourself, so our apologies if you’ve been frustrated with the level of support provided, as well as the up-to-48-hour response times. We will certainly take your feedback on board.
We can see you've been corresponding with our team on several help tickets as you've gotten your program live and active on the network, and it seems like all have now been resolved. If you need further assistance or support, please feel free to contact us by emailing shareasale@shareasale.com or opening another ticket.
They have charged me over $1,000 and there is not a single sale. I asked for a refund of $ 150 that was on my balance, but support does not answer. Scammers. You need to be careful.
After they answered me, I correct the review: there were 2 sales. At the same time, I paid $750 for connecting to the platform and several hundred dollars for sales and monthly maintenance.
Now I'm trying to close my profile and get $133 back. Trust me it's hard...
My request is 1091380
Thanks for contacting us. Actually there have been multiple sales in your program. We also responded to your request for a refund within a few hours, listing the information we needed to close your program; to date we have not heard back from you which is why your program remains open. We would be happy to resend the list of what’s needed to close your program; please contact us at shareasale@shareasale.com and we will resend it and assist you through the process.
Just awful. All app screens are blank and the pixel code won't save because there's errors. Impossible to configure.
We were willing to pay the fees. We installed the tracker. We went through all the pop up blocking. Could not get the "self service" set up wizard to pick up a sale. Support kept sending us form responses, would not get on the phone to screen share. Gave up. Installed a different app that was working in 8 minutes, required no browser manipulation, picked up our theme template, and was live with our existing affiliates in a day. This is just superbly outdated tech.
We apologize that you had a poor experience with our service team. Upon further review by our integrations team management, we noticed that you have Recharge installed on your site. Recharge uses a customized thank you page rather than the standard Shopify thank you page on recurring purchases and requires a separate tracking install. We do have a copy and paste coding plan that you can use to install tracking on your Recharge thank you page. If you ever consider working with us again in the future, we would be happy to put you in touch with a team lead to help finalize your install and ensure a more positive working experience with us.
Technical issues are occuring with this app and data feed synch. Rather than attempt to resolve the problem, ShareASale tech support blamed silly issues such as having " characters in product descriptions for the bug and said I would have to rewrite all of them manually for their app to work. I keep asking for support and will follow up if they ever get back to me. Overall a bad app experience so far.
The app does not transfer a datafeed from Shopify to Shareasale. That should be one of the main reasons for the app. Why does it not exist?
So far so good. I like that the app automatically voids commissions for any fraudulent or canceled orders. Also, generates a data feed automatically for our affiliates from our Shopify store. Would be even better if ShareASale had a Klaviyo integration.
