Reviews (27)
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If you already use Shareasale and need to change the way tracking works when you "upgraded" your Shopify cart - this app is what you need. I have no experience with the datafeed portion that others are complaining about, but the tracking works.
Just awful. All app screens are blank and the pixel code won't save because there's errors. Impossible to configure.
The ShareASale app is excellent for driving revenue to your business. They are a great company to work with and I strongly suggest this channel to grow your brand. Retail E-Commerce...
A good one, easy to apply, low platform fee but sometimes order can't be tracked according to our partner. But ok
The app does not transfer a datafeed from Shopify to Shareasale. That should be one of the main reasons for the app. Why does it not exist?
Technical issues are occuring with this app and data feed synch. Rather than attempt to resolve the problem, ShareASale tech support blamed silly issues such as having " characters in product descriptions for the bug and said I would have to rewrite all of them manually for their app to work. I keep asking for support and will follow up if they ever get back to me. Overall a bad app experience so far.
I'm not one to ever write a negative review and can usually resolve issues easily but the customer service with shareasale is the most unresponsive and worst I have ever dealt with as a business owner. We've tried to get help with an urgent issue for over two weeks now (which should have a simple solution) and their team doesn't address and resolve the issue and won't hop on a 10 min call to solve it together. I have emailed, called and submitted tickets and nothing. I asked them to help escalate the issue but the two responses I have gotten from Maxine and Stephan have gotten us nowhere. Super disappointed in our experience so far and unfortunately since they won't help solve the problem we will likely be switching affiliate programs. If you're looking for an affiliate program with support, this is not the one to go with.
They have charged me over $1,000 and there is not a single sale. I asked for a refund of $ 150 that was on my balance, but support does not answer. Scammers. You need to be careful.
After they answered me, I correct the review: there were 2 sales. At the same time, I paid $750 for connecting to the platform and several hundred dollars for sales and monthly maintenance.
Now I'm trying to close my profile and get $133 back. Trust me it's hard...
My request is 1091380
Thanks for contacting us. Actually there have been multiple sales in your program. We also responded to your request for a refund within a few hours, listing the information we needed to close your program; to date we have not heard back from you which is why your program remains open. We would be happy to resend the list of what’s needed to close your program; please contact us at shareasale@shareasale.com and we will resend it and assist you through the process.
TOTAL CRAP APP. TOTAL WASTE OF MONEY. HOLD YOUR NOSE AND RUN AWAY!!!
NOTHING TO SEE HERE, MOVE ALONG ...
Thank you for letting us know that you were not having a great experience placing your program on the ShareASale platform. I've looked into your account and there are quite a few things which could be done to generate positive results. I want to make sure that you are aware of all of the training and support tools and educational materials we have available, including chatting with a member of our team to help you optimize your program. Just send an email to shareasale@shareasale.com and we can start the process to make your program a success!
I don't think such poor rating is unjustified.
Just the other day after I paid, I tried to seek some official tutorials on how to set up the program, but I received a reply that it was a self-service platform and they could only give some suggestions. Didn't even read my email needs carefully and I don't think the cooperation will provide any good service after that.
I suggest that merchants who haven't joined yet can consider working with other affiliate marketing platforms that offer better services, seriously.