Reviews (27)

Overall rating
1.7
Counts per rating level
  • 11% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 85% of ratings are 1 stars
September 10, 2024

Just awful. All app screens are blank and the pixel code won't save because there's errors. Impossible to configure.

Fore Cards
United States
11 minutes using the app
February 2, 2022

The app does not transfer a datafeed from Shopify to Shareasale. That should be one of the main reasons for the app. Why does it not exist?

Gemini Sound
United States
Over 2 years using the app
May 8, 2024

Similar to other user experiences - I had to place 3 test orders which resulted in me getting charged with Shopify fees, only to find out after two hours of the application that they expect almost 1K in setup fees. If they had informed me up front I would never have bothered.

Atomic Flare
Canada
14 days using the app
ShareASale replied May 13, 2024

Hi Atomic Flare, thank you for the feedback and we're sorry to hear you didn't have a positive experience with ShareASale. Our apologies if it was not clear that there are fees required to use the ShareASale-Shopify app; however it is worth noting this is listed across this page along with a link to complete pricing on ShareASale.com (https://www.shareasale.com/info/pricing-merchants/). We are confident our app is best-in-class and would love to talk to you about this more. Please contact our team at ShareASale@ShareASale.com to discuss.

October 28, 2022

Technical issues are occuring with this app and data feed synch. Rather than attempt to resolve the problem, ShareASale tech support blamed silly issues such as having " characters in product descriptions for the bug and said I would have to rewrite all of them manually for their app to work. I keep asking for support and will follow up if they ever get back to me. Overall a bad app experience so far.

Paneros Clothing
United States
Over 1 year using the app
November 29, 2023

I'm not one to ever write a negative review and can usually resolve issues easily but the customer service with shareasale is the most unresponsive and worst I have ever dealt with as a business owner. We've tried to get help with an urgent issue for over two weeks now (which should have a simple solution) and their team doesn't address and resolve the issue and won't hop on a 10 min call to solve it together. I have emailed, called and submitted tickets and nothing. I asked them to help escalate the issue but the two responses I have gotten from Maxine and Stephan have gotten us nowhere. Super disappointed in our experience so far and unfortunately since they won't help solve the problem we will likely be switching affiliate programs. If you're looking for an affiliate program with support, this is not the one to go with.

Mentionables
United States
Over 1 year using the app
Edited August 11, 2023

They have charged me over $1,000 and there is not a single sale. I asked for a refund of $ 150 that was on my balance, but support does not answer. Scammers. You need to be careful.

After they answered me, I correct the review: there were 2 sales. At the same time, I paid $750 for connecting to the platform and several hundred dollars for sales and monthly maintenance.

Now I'm trying to close my profile and get $133 back. Trust me it's hard...

My request is 1091380

Dentiphoto
Estonia
8 months using the app
ShareASale replied August 7, 2023

Thanks for contacting us. Actually there have been multiple sales in your program. We also responded to your request for a refund within a few hours, listing the information we needed to close your program; to date we have not heard back from you which is why your program remains open. We would be happy to resend the list of what’s needed to close your program; please contact us at shareasale@shareasale.com and we will resend it and assist you through the process.

February 1, 2023

TOTAL CRAP APP. TOTAL WASTE OF MONEY. HOLD YOUR NOSE AND RUN AWAY!!!
NOTHING TO SEE HERE, MOVE ALONG ...

Old Whippersnapper's® Natural Handmade Manly Soaps
United States
7 months using the app
ShareASale replied February 1, 2023

Thank you for letting us know that you were not having a great experience placing your program on the ShareASale platform. I've looked into your account and there are quite a few things which could be done to generate positive results. I want to make sure that you are aware of all of the training and support tools and educational materials we have available, including chatting with a member of our team to help you optimize your program. Just send an email to shareasale@shareasale.com and we can start the process to make your program a success!

July 21, 2023

I don't think such poor rating is unjustified.
Just the other day after I paid, I tried to seek some official tutorials on how to set up the program, but I received a reply that it was a self-service platform and they could only give some suggestions. Didn't even read my email needs carefully and I don't think the cooperation will provide any good service after that.
I suggest that merchants who haven't joined yet can consider working with other affiliate marketing platforms that offer better services, seriously.

Belovia
United States
4 months using the app
July 5, 2023

App is pure trash. Amazing how such a large digital company can't figure out a simple API integration

Mylk Labs
United States
22 days using the app
ShareASale replied July 7, 2023

Thanks for letting us know that you were having a problem. I didn’t see any tickets with questions about an API in your account, so I’ve sent you a link to our training on this topic. Just contact us at shareasale@shareasale.com or click the “Help” button at the top of each page in our UI to submit a ticket if you run into any questions at all. We are always glad to help!

May 5, 2023

We were willing to pay the fees. We installed the tracker. We went through all the pop up blocking. Could not get the "self service" set up wizard to pick up a sale. Support kept sending us form responses, would not get on the phone to screen share. Gave up. Installed a different app that was working in 8 minutes, required no browser manipulation, picked up our theme template, and was live with our existing affiliates in a day. This is just superbly outdated tech.

Rosebud Woman
United States
15 days using the app
ShareASale replied May 8, 2023

We apologize that you had a poor experience with our service team. Upon further review by our integrations team management, we noticed that you have Recharge installed on your site. Recharge uses a customized thank you page rather than the standard Shopify thank you page on recurring purchases and requires a separate tracking install. We do have a copy and paste coding plan that you can use to install tracking on your Recharge thank you page. If you ever consider working with us again in the future, we would be happy to put you in touch with a team lead to help finalize your install and ensure a more positive working experience with us.