ShieldDesk
- Pricing
-
Free plan available. Free trial available.
- Rating
- 5.0 (1)
- Developer
- Approid Tech
Featured images gallery
AI inbox that classifies messages, drafts replies, and auto-resolves order queries
ShieldDesk automatically processes every customer contact form message. It classifies the intent, fetches real order data from your store, and drafts a professional reply. Order status queries are resolved instantly without any human involvement. Track tickets saved, hours saved, and money saved each month in the built-in savings dashboard.
- AI classifies every message by intent automatically
- Draft replies generated using real order history
- Order status queries auto-resolved with live tracking
- Spam and abuse messages detected and filtered out
- Dashboard shows tickets and hours you have saved
Languages
English
Works with
- Shopify Admin
Categories
Channels
Workflow automation
Pricing
Free
Free
Features
- 50 messages per month
- AI classification
- Draft replies
Starter
$9 / month
Features
- 1000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
7-day free trial
Pro
$19 / month
Features
- 5000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
- Priority support
7-day free trial
Business
$49 / month
Features
- 20000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
- Priority support
- Dedicated onboarding
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
ShieldDesk honestly feels like having an extra support team member on autopilot. It handles repetitive queries really well and the replies actually sound natural, not robotic. Huge time-saver if you’re dealing with lots of order-related questions.
Your review truly made our day!
Support
App support provided by Approid Tech.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Orders, Online Store
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View orders
All order history for the last 60 days
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Edit Online Store
Online Store script tags
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