Ship‑Safely

Ship‑Safely

Free to install. Additional charges may apply.
Rating (4.3)
Reviews

Highlights

Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

June 7, 2022

Languages

English

Protect your customers and your business from Porch Piracy, with Ship-Safely’s 48 Hour Guarantee.

The Porch Piracy epidemic is sweeping the globe. For businesses who work day-in and day-out for their customer, a delivery not arriving as expected is the single worst outcome an eCommerce retail business can face. Do not force your customers to chase retailers and freight companies, when they are victims of Porch Piracy or damaged goods. Drive customer loyalty and protect your bottom line with Ship-Safely's Shipping Protection. Backed by c-suite insurance and retail sector shareholders.

The Porch Piracy epidemic is sweeping the globe. For businesses who work day-in and day-out for their customer, a delivery not arriving as expected is the single worst outcome an eCommerce retail business can face. Do not force your customers to chase retailers and freight companies, when they are victims of Porch Piracy or damaged goods. Drive customer loyalty and protect your bottom line with Ship-Safely's Shipping Protection. Backed by c-suite insurance and retail sector shareholders. more
  • Drive NPS: Turn a Damaged, Lost or Stolen delivery into a positive experience;
  • Fast-tracked replacement; we will replace the item within 48 hours at full RRP;
  • Download in minutes, cancel anytime with no lock in contracts;
  • We cover shipments globally, where ever you or your customer are located;
  • Secured with penetration testing and rigorous 2FA protocols.

Pricing

External charges may be billed by Nano Insurance Limited separately from your Shopify invoice. Learn more

Free to install

Insurance policy is 1.5% of the cart value or USD$1.50, whichever greater.

Free to install

Insurance policy is 1.5% of the cart value or USD$1.50, whichever greater.

All charges are billed in USD.

8 reviews

Overall rating
4.3
Counts per rating level
  • 88% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 13% of ratings are 1 stars
July 4, 2023

So easy to install, takes all the risk away for the customer by ensuring insured delivery of the goods. Even better that we earn revenue from each policy taken. So far averaging about 95% take up with Ship Safely. Very clever idea, so simple and strongly reccomend these guys. Also was quick to answer questions we had regarding install and claim process.

Roswell Marine Austraila
Australia
About 1 year using the app
Edited June 20, 2023

We couldn't get use of the app just by downloading it, they wanted us to register on their platform, provide them with an email, phone number, and they force a 2-step authentication. Prepare your credit card too! They will charge twice a month! Embrace yet another account (and accounting)!

This is not a native Shopify system which can log you in seamlessly using your Shopify credentials like most apps do - very annoying to create yet another account!

The app would utilize a Shopify store efforts in advertising and driving traffic - would upsell package protection to shoppers, and would kick back to a store 10% of what they made from that store. What is stopping a Shopify store from adding a Package Protection as an option to a Shopify cart? Charge the same fees only keeping 100% of the proceeds without going through ridiculous hoops of signups?

The Shopify does not allow them certain things so they want you out on their server which caters also to Woocommerce and Bigcommerce - a one-fit-all solution, not a Shopify solution. Shopify users have to dance around with a drum providing emails, phones - all what app demands.

Any "paracite" apps leaching off Shopify sellers' hard work should not be placing unreasonable demands or burdens on Shopify sellers, should be thinking how to adhere to Shopify frameworks and be more usable and user friendly. Apps that demand a separate login and a credit card outside of Shopify should be banned from the Shopify App Store.

AMTECH DIRECT
United States
6 days using the app
Nano Insurance Limited replied June 20, 2023

Hi Amtech Direct,

Thank you for your review. We treat all reviews with utmost importance and priority.

We’re sorry that you had problems creating a Ship-Safely account that required you to use two-factor authentication.

As a Financial Services provider this information is required to uphold our license conditions which provides our partners with added security in this cyber threatening world. We treat Cyber Security with utmost importance and resource this area significantly for the protection of all parties.

Our partners love that they can track all performance and real time data in their dashboard at their leisure. It promotes trust and drives loyalty.

Our Global Shipping Protection is designed to reward all the hard work our partners do. Credit card information is needed to complete the process between the consumer, the retailer and Ship-Safely.

Ship-Safely is proactive in adhering to all global Privacy Acts along with Shopify terms and conditions.

Regards,

The Ship-Safely Team

December 12, 2022

I'm a big fan of Ship-safely. It's a great idea for any e-commerce brand.

Our management and customers are both able to relax as Ship-Safely is the safety net we both are looking for when buying and sending orders online. They ensure the shipment and if it is lost, they will re-purchase the order so the customer gets the items they want and the store gets two fully paid orders! The cost is low per order and they are very quick to resolve and reimburse our store. There's even a small kickback to the store for each purchase that uses Ship-Safely.

Their HUMAN customer support team has handled all of our enquiries effortlessly, whilst being understanding and sensitive to our problems.

I was recommended Ship-Safely by a friend and I will continue to recommend them to anyone who has an e-commerce store - it's a no brainer.

St Ted
Australia
3 months using the app
February 1, 2023

Ship-Safely is a must for an e-comm business.
It gives us the peace of mind that our shipments are protected. Ship-safely steps in if your shipment is lost or misplaced. Sadly, with the high turnover of staff and staff shortages in the courier industries in Sydney, lost or misplaced parcels are becoming more and more common. Ship-safely has stepped in for a number of our shipments that were lost, not only covered the cost of the items that were lost in transit, but ordered the same order again so that the customer was not left without their uniforms.
It is an opt-out service, so the customer has the ultimate decision about whether or not they would like their shipment protected. The low cost for protection means most customers are happy to protect their order.
Implementation was simple. Will and the team were a fantastic support throughout that process. Ongoing support is a breeze.

Focus Uniforms
Australia
3 months using the app
May 10, 2023

New to ship-safely but loving it so far. The customer uptake has been really positive and it takes the stress out of it for us knowing we don't have to deal with any postage issues. There's no downside to installing the app. You walk away with peace of mind and a small $ percentage on top.

First Tracks Boardstore
Australia
About 2 months using the app

About this app

Launched

June 7, 2022

Languages

English

Built by Nano Insurance Limited

About Nano Insurance Limited

4.3 average rating

2 years building apps for the Shopify App Store

175 Melbourne Street, South Brisbane, QLD, 4101, AU

Support

Send a message

support@ship-safely.com

More apps like this

4.1 out of 5 stars 406 total reviews Free to install
Fuel Growth with Order Protection, Package Tracking & More
4.8 out of 5 stars 193 total reviews Free trial available
Inhouse shipping insurance or order protection alternative
Built for Shopify
4.9 out of 5 stars 317 total reviews Free plan available
Inhouse shipping insurance or shipping protection alternative.

Want to add an app?

Try Shopify free for 3 days