ShipInsure Shipping Protection

ShipInsure Shipping Protection

Pricing
Free
Highlights
Use directly in Shopify admin
Rating
3.1 (35)
Developer
ShipInsure

Ease shipping headaches, increase revenue, elevate your customer checkout experience.

Let ShipInsure handle your shipping concerns at no cost to you. Provide your customers with peace of mind from checkout to delivery. With full coverage for lost, damaged, or stolen orders, our service enhances the purchasing experience. In the rare event of an issue, ShipInsure promptly takes care of refunds or reorders from your store, providing you with the tools to boost customer satisfaction.

Let ShipInsure handle your shipping concerns at no cost to you. Provide your customers with peace of mind from checkout to delivery. With full coverage for lost, damaged, or stolen orders, our service enhances the purchasing experience. In the rare event of an issue, ShipInsure promptly takes care of refunds or reorders from your store, providing you with the tools to boost customer satisfaction. more
  • Reduce support time and costs with smart tech and dedicated support
  • Minimize losses while increasing revenue through order protection
  • Increase customer retention with fast claims resolution
  • Flexible pricing and revenue-sharing options tailored to your store’s needs
Highlights
Use directly in Shopify admin

Languages

English and French

Works with

  • Checkout
  • With All Cart's
  • Gorgias
  • Ticketing system
  • Help Desk Software
  • Zendesk
  • Recharge

Pricing

Free

Free

All charges are billed in USD. See all pricing options

Reviews (35)

Overall rating
3.1
Counts per rating level
  • 69% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 26% of ratings are 1 stars
January 27, 2025

Zero response to inquires and virtually no customer support makes this app a severe challenge.

The app works, but is completely non-customizable. You cannot change the amount charged, you cannot change the refund or replace options.

The only saving grace is that they actually pay out when claims are made. If replacements are requested though, you will probably lose money compared to a refund if you offer free shipping, and there is no way to turn this off.

Clover Airsoft
United States
Over 1 year using the app
February 18, 2025

We thought installing this app would be best for business since it could help resolve any shipping issues that customers may face. Unfortunately this was not the case. We had two customers reach out regarding shipping issues their orders because ShipInsure did not fulfill their role of properly protecting the packages from issues. One customer explained how their damaged item claim was initially approved and then a few days later, ShipInsure implied "oopsie, nevermind" and denied their claim. How does a claim get approved and then denied... this is not take backsies. To add, they have already refunded this customer which means us as the small business has suffered a loss. Another customer said that their claim was not even properly reviewed as the claim was automatically closed right after submitting. They did provided all of the requested documentation such as photos of the damaged items. ShipInsure denied the customer's claim after the customer reached out to them regarding the issue. It seems like ShipInsure is happily accepting insurance premiums but once issues arise, they do not want to fulfill their part of paying by automatically marking claims as fraud to deny them and ignoring emails. The customers also sent in evidence of their damaged items and both of these customers experienced these shipping issues for the first time so it is extremely unlikely that these claims were fraudulent.

Coco Cloud Slimes
United States
7 months using the app
December 3, 2024

Using ShipInsure for package protection has been a game changer! I used to spend a lot of time on the phone or over email contacting different shipping companies regarding lost packages, but now customers are able to file a claim on their own for their missing packages. This has saved me so much time and the customers are happier receiving a resolution in a timely manner. If I ever have any issues, I just send an email and I receive a reply back.

Kibou
United States
6 months using the app
February 14, 2025

DO NOT USE THEM. THEY ARE NOT LEGIT INSURANCE COMPANY- They just took insurance premium from all of our orders and when UPS damaged the shipments, they deny coverage of insurance values per their own policy. THEY ARE FRAUD.

Instead this is what they wrote:

"We are unable to offer protection for your orders at this time. Any collected premiums will be refunded in full.

We apologize for the inconvenience."

NOW WE HAVE CUSTOMERS WAITING FOR REPLACEMENTS YET SHIPINSURE IS NOT GIVING ANY EXPLANATION AND NOT COVERING ANYTHING FOR OUR CUSTOMERS.

We are planning on involving FTC Lawyer and Consumer Protection Lawyer to make sure that these type of scammy company gets the penalty for taking away small business's money and every business growth. This is hurting us a lot and we are definitely going after for them along with Shopify Legal Department.

Vanity Set Glow
United States
16 days using the app
November 7, 2024

At first, everything seemed promising—the product does work, but it has its limitations. I can’t set my own pricing without contacting them directly, and even then, it takes weeks for any changes to be made. Their support team completely disappeared after I asked basic questions, like why we were getting charged on our credit card and how their business model actually works. We’re being billed thousands and receiving reimbursements, but it’s all confusing, and we’re left without clear answers on how the whole process functions.

Jawzrsize
United States
9 months using the app

Support

App support provided by ShipInsure.

Or visit their support portal

Developer

ShipInsure

1221 College Park Dr, Suite 116, Dover, DE, 19904, US

Launched

September 10, 2021 · Changelog

More apps like this

3.0 out of 5 stars 1 total reviews Free trial available
一度のチェックアウトで複数の配送先の登録を可能にし、お歳暮・お中元などの注文時でのユーザーの購入体験を向上します
3.6 out of 5 stars 402 total reviews Free
Sell your products on any website or blog.
4.8 out of 5 stars 997 total reviews Free plan available
Add a Slide Cart with a Free Shipping Bar & Upsell Cart Widget
Built for Shopify

Want to add an app?

Try Shopify free for 3 days