ShipInsure Shipping Protection
- Pricing
-
Free
- Highlights
- Use directly in Shopify admin
- Rating
- 3.4 (33)
- Developer
- ShipInsure
Featured images gallery
Ease shipping headaches, increase revenue, elevate your customer checkout experience.
Let ShipInsure handle your shipping concerns at no cost to you. Provide your customers with peace of mind from checkout to delivery. With full coverage for lost, damaged, or stolen orders, our service enhances the purchasing experience. In the rare event of an issue, ShipInsure promptly takes care of refunds or reorders from your store, providing you with the tools to boost customer satisfaction.
- Reduce support time and costs with smart tech and dedicated support
- Minimize losses while increasing revenue through order protection
- Increase customer retention with fast claims resolution
- Flexible pricing and revenue-sharing options tailored to your store’s needs
- Highlights
- Use directly in Shopify admin
Languages
English and French
Works with
- Checkout
- With All Cart's
- Gorgias
- Ticketing system
- Help Desk Software
- Zendesk
- Recharge
Categories
Cart display
Upselling
Checkout customization
Reviews (33)
Using ShipInsure for package protection has been a game changer! I used to spend a lot of time on the phone or over email contacting different shipping companies regarding lost packages, but now customers are able to file a claim on their own for their missing packages. This has saved me so much time and the customers are happier receiving a resolution in a timely manner. If I ever have any issues, I just send an email and I receive a reply back.
Zero response to inquires and virtually no customer support makes this app a severe challenge.
The app works, but is completely non-customizable. You cannot change the amount charged, you cannot change the refund or replace options.
The only saving grace is that they actually pay out when claims are made. If replacements are requested though, you will probably lose money compared to a refund if you offer free shipping, and there is no way to turn this off.
At first, everything seemed promising—the product does work, but it has its limitations. I can’t set my own pricing without contacting them directly, and even then, it takes weeks for any changes to be made. Their support team completely disappeared after I asked basic questions, like why we were getting charged on our credit card and how their business model actually works. We’re being billed thousands and receiving reimbursements, but it’s all confusing, and we’re left without clear answers on how the whole process functions.
Support doesn’t respond to emails. Takes forever to get paid on claims and get this, they want to give you a bill credit for payment instead of paying the claims back to you. If the support would be more attentive I would be inclined to use their service but it’s a deal breaker when I email them 3-4 times and don’t ever receive a response.
Wyatt Branch guaranteed us a $100 gift card (which previous employee Yaz Nuri did not send to us) and never received it. He promised an additional $50 for using their app and once set up, he didn't send it again. This app seems like a scam!
Support
App support provided by ShipInsure.
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