Reviews (27)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
September 12, 2024

We used to spend hours each week dealing with carrier claims. ShipInsure has allowed us to avoid this entirely and is also making us money. I'm very happy with this app.

Black Tie Watch Co.
United States
About 2 months using the app
August 26, 2024

Great app. Set up was quick and easy. Team has been helpful. Working great so far.

MITOPDEAL
United States
8 months using the app
August 8, 2024

ShipInsure has been a fantastic addition to our store. The integration was seamless, and our customers value the extra layer of coverage it provides. Their support team is both responsive and helpful, making the entire process straightforward. We've already seen a reduction in time spent dealing with shipping issues. I highly recommend ShipInsure to all Shopify store owners!

Tom Baine
United States
27 days using the app
August 5, 2024

Couldn't be happier with my experience. I've just added ShipInsure to my second Shopify store. David and Noah have been very knowledgeable and helpful throughout and I would recommend this app to anyone to wants to reduce their liabilities on shipping! Thanks team!

Pro Balloon Shop
United Kingdom
About 1 month using the app
July 1, 2024

The support from this app is just terrible! Poor customer service, they don't respond to you after eamiling them several times, but they'll respond fast when they get reported to shopify. I've had the app on my store for over a month now and it has yet to be set up correctly. Support is pretty much non existant now. Will definitely look into another app cuz nobody has time to deal with all this nonsense.

Exquisite Designs Home Décor
United States
3 months using the app
May 15, 2024

Easy to integrate. Great purchase rate. No issues at all. Overall great service to provide your customers

Wasatch Products Co.
United States
About 1 month using the app
March 1, 2024

Very good communication with everyone we have spoken to. The onboarding process was by far the simplest, and quickest yet.

BEAUTY CREATIONS
United States
About 2 months using the app
April 2, 2024

Fantastic responsiveness from support (specifically Noah). Very happy with the utility their service provides as well. Highly recommend.

Rapha Blends
United States
2 months using the app
November 3, 2023

We have had an awesome experience so far with sales and customer service. The application makes it much easier for us to file claims. In the past it was a bit of a headache but this saves time and money! Highly recommend!

Polkadog
United States
11 days using the app
March 21, 2023

Very responsive, easy to set up, and promptly took care of all the customization features that I needed.

Customers have been happy with the claims process and it feels good to have the peace of mind that lost or damaged packages don’t come out of my pocket.

Notorious Lift
United States
Over 1 year using the app
ShipInsure replied March 23, 2023

Thank you for the positive review! We're glad to hear that we were able to meet your needs and provide a hassle-free experience. Customer satisfaction is our top priority, and we're happy to know that our service has been well-received. We appreciate your business and look forward to serving you in the future