Reviews (30)

Overall rating
4.1
Counts per rating level
  • 80% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 13% of ratings are 1 stars
November 7, 2024

At first, everything seemed promising—the product does work, but it has its limitations. I can’t set my own pricing without contacting them directly, and even then, it takes weeks for any changes to be made. Their support team completely disappeared after I asked basic questions, like why we were getting charged on our credit card and how their business model actually works. We’re being billed thousands and receiving reimbursements, but it’s all confusing, and we’re left without clear answers on how the whole process functions.

Jawzrsize
United States
9 months using the app
September 12, 2024

We used to spend hours each week dealing with carrier claims. ShipInsure has allowed us to avoid this entirely and is also making us money. I'm very happy with this app.

Black Tie Watch Co.
United States
About 2 months using the app
November 9, 2024

Support doesn’t respond to emails. Takes forever to get paid on claims and get this, they want to give you a bill credit for payment instead of paying the claims back to you. If the support would be more attentive I would be inclined to use their service but it’s a deal breaker when I email them 3-4 times and don’t ever receive a response.

Bimmer Euro
United States
7 months using the app
August 26, 2024

Great app. Set up was quick and easy. Team has been helpful. Working great so far.

MITOPDEAL
United States
8 months using the app
August 8, 2024

ShipInsure has been a fantastic addition to our store. The integration was seamless, and our customers value the extra layer of coverage it provides. Their support team is both responsive and helpful, making the entire process straightforward. We've already seen a reduction in time spent dealing with shipping issues. I highly recommend ShipInsure to all Shopify store owners!

Tom Baine
United States
27 days using the app
August 5, 2024

Couldn't be happier with my experience. I've just added ShipInsure to my second Shopify store. David and Noah have been very knowledgeable and helpful throughout and I would recommend this app to anyone to wants to reduce their liabilities on shipping! Thanks team!

Pro Balloon Shop
United Kingdom
About 1 month using the app
July 1, 2024

The support from this app is just terrible! Poor customer service, they don't respond to you after eamiling them several times, but they'll respond fast when they get reported to shopify. I've had the app on my store for over a month now and it has yet to be set up correctly. Support is pretty much non existant now. Will definitely look into another app cuz nobody has time to deal with all this nonsense.

Exquisite Designs Home Décor
United States
3 months using the app
May 15, 2024

Easy to integrate. Great purchase rate. No issues at all. Overall great service to provide your customers

Wasatch Products Co.
United States
About 1 month using the app
March 1, 2024

Very good communication with everyone we have spoken to. The onboarding process was by far the simplest, and quickest yet.

BEAUTY CREATIONS
United States
About 2 months using the app
April 2, 2024

Fantastic responsiveness from support (specifically Noah). Very happy with the utility their service provides as well. Highly recommend.

Rapha Blends
United States
2 months using the app