Reviews (35)

Overall rating
3.1
Counts per rating level
  • 69% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 26% of ratings are 1 stars
October 24, 2023

This program is great! It's nice to know my team does not have to worry or waist time filing claims for missing packages

Recycled Karma Brands
United States
About 2 months using the app
April 3, 2023

Great customer service support. I reached out with a minor issue and it was resolved right away.!!!!!

Sweetly Rose
United States
About 2 months using the app
ShipInsure replied April 3, 2023

We appreciate your kind review! It's great to hear that we were able to fulfill your requirements and offer a seamless experience. At our company, ensuring customer satisfaction is of utmost importance, and we are delighted that you were pleased with our service. Thank you for your patronage, and we eagerly anticipate the opportunity to assist you again in the future.

November 6, 2022

it was easy to install , the customer support team is great especially Morris , they saved me tones of money with packages lost by UPS, I love it that it is free for me, they only charge the customer a small fee

Plantoria Pure Inc.
United States
About 2 months using the app
ShipInsure replied November 7, 2022

Thank you so much for taking the time to leave us a great review!
We're glad that you're enjoying using our app. We’re constantly trying to improve our app and your feedback is very important in doing so. So if there’s anything else you can think of that would make it better, please let us know!

October 23, 2023

The top-notch customer support set ShipInsure apart from other similar companies from the beginning. The ability to meet and talk to their team from initial demo to setup to trouble-shooting after installation is what helped us know we made the best decision to partner with ShipInsure.

ShipInsure does precisely what it promises - it eases your shipping headaches. They take care of the time-consuming customer service issues that pop up with lost, damaged, or stolen orders with ease. We highly recommend using ShipInsure!

Rosy Rings
United States
About 1 month using the app
June 20, 2023

Great shipping insurance app. They are very responsive and always ask for our feedback which is appreciated. The set up couldn’t be easier. Haven’t had any issues with the app either!

Mirrored Image
United States
About 1 month using the app
September 14, 2021

Shipinsure is a very good app. the app has helped me not to lose cash on order returns and order things. it also helped me to scale my sales.

Nickchels beauty products
United Kingdom
About 1 month using the app
ShipInsure replied September 30, 2021

Hello,
Thank you for taking the time out of your day to write us a great review. We are happy to hear you had a very easy experience with our ShipInsure app. ShipInsure prides itself on offering peace of mind for merchants and their customers through our package protection.

September 14, 2021

Great App Claims have been made and approved very easy for customers and vendors to use! A++ Love it

Suslo Couture
United States
20 days using the app
ShipInsure replied September 30, 2021

Hello,
Thank you for taking the time out of your day to write us a great review. We are happy to hear you had a very easy experience with our ShipInsure app. ShipInsure prides itself on offering peace of mind for merchants and their customers through our package protection.

November 3, 2023

We have had an awesome experience so far with sales and customer service. The application makes it much easier for us to file claims. In the past it was a bit of a headache but this saves time and money! Highly recommend!

Polkadog
United States
11 days using the app
Edited September 29, 2021

Triple AAA Fashion Collection Based on our experience with this app we have reached out twice to support for simple basic information and have not heard anything from them since hope they see this message and we get some help! We heard back from John and he was able to provide us more details on what we are looking for so we are looking forward to seeing the process within the coming months together this insurance has helped our store from having lots of abundant checkout from or site.

Triple AAA Fashion Collection
United States
4 months using the app
ShipInsure replied October 6, 2021

Thanks for your business question and feedback regarding future functionality of the ShipInsure product. It is great to get feedback, and even 'beta-testers' as we prioritize new features and roll them out (and fine-tune them to what the market wants).
Our apologies for not seeing your business question initially.

October 7, 2022

Customer service is great and very responsive. I do like this app, however, they do not cover shipping + taxes for customers, which other apps do. They said they are going to update this in the future. I am going to stick with them because I do feel like they have a lot of potential and I do like how easy it was to install.

BRIAVIA
United States
About 2 months using the app
ShipInsure replied October 12, 2022

Hello,
Thank you so much for taking the time to leave us a great review! We're glad you're enjoying our app. We’re constantly trying to improve our app and your feedback is very important in doing so. So if there’s anything else you can think of that would make it better, please let us know!