ShipInsure Shipping Protection

Can’t say enough good things about ShipInsure. Noah and the team are top-tier, super easy to work with, always on it, and they genuinely care. It’s rare to find a partner that feels like an extension of your team, but that’s exactly what they’ve been for us. Setup was a breeze, support is lightning fast, and it’s been a big win for both our ops and our customers. We’ve had way fewer headaches on the shipping side, and our customers love having that extra layer of protection. If you’re on the fence, just go for it, you’ll be glad you did.

Probably worth mentioning this.

We had this app on our shopify store and because no customer used it due to our site having lower priced items we uninstalled the app.

After uninstalling it though we had a weird incident where a bot in the middle of the night used our website to add 1.00 shipinsure to dozens and dozens of carts using different people's stolen credit cards.

They managed to check out with a couple purchases and bought 1.00 worth of ship insure insurance. This was immediately fulfilled by the app/store automatically, even after we had unistalled this app.

It's resulted in chargebacks from the customers banks who's credit cards were stolen and used to make purchases on our store.

We are lucky that only 2 purchases were made because each charge back is the amount plus 15 dollars. It could have been way worse.

We see the shipinsure items were hidden on our store, uninstalled but still left in a collection. This allowed bots on google to find them as listings and automatically test those stolen credit cards and cause problems for those poor people who's cards were stolen and screw us with bank chargebacks as they do their investigation.

It could have been way worse but there are clearly some vulnerabilities in this app that might put a shopify store at risk. Just wanted to mention this incident! Hope it can be resolved or figured out.

ShipInsure has been a breeze to install and the team has been excellent to work with, providing numerous solutions for how the service appears in our Cart and Checkout. The service works as intended and has been greatly helpful for many of our customers.

Fantastic App & Outstanding Support!

We've been using ShipInsured for 30+ days and it's been a game changer for our Shopify store. The app integrates seamlessly with our existing workflow and provides us with peace of mind by automatically insuring our shipments.

Claims are easy to file and the process is fast—no complicated forms or endless follow-ups. Their customer support team is incredibly responsive and helpful whenever we've had questions.

Highly recommended for any e-commerce business looking to protect shipments and streamline their operations. A must-have tool in our fulfillment process!

Noah's support made this a great experience. It's a big relief to know that our customers with shipping issues are getting a great experience.

We haven't had any major issues, tons of packages have been replaced or refunded, and the revenue share is basically free money.

ShipInsure has completely transformed the way we handle shipping protection for our ecom business. Their easy integration, transparent pricing, and excellent customer support have made the entire process effortless. It's rare to find a solution that not only boosts our customers confidence but also helps streamline backend operations. Shipinsure does both, with EASE. Highly recommended for any brand looking to add real value to the post-purchase experience!

We thought installing this app would be best for business since it could help resolve any shipping issues that customers may face. Unfortunately this was not the case. We had two customers reach out regarding shipping issues their orders because ShipInsure did not fulfill their role of properly protecting the packages from issues. One customer explained how their damaged item claim was initially approved and then a few days later, ShipInsure implied "oopsie, nevermind" and denied their claim. How does a claim get approved and then denied... this is not take backsies. To add, they have already refunded this customer which means us as the small business has suffered a loss. Another customer said that their claim was not even properly reviewed as the claim was automatically closed right after submitting. They did provided all of the requested documentation such as photos of the damaged items. ShipInsure denied the customer's claim after the customer reached out to them regarding the issue. It seems like ShipInsure is happily accepting insurance premiums but once issues arise, they do not want to fulfill their part of paying by automatically marking claims as fraud to deny them and ignoring emails. The customers also sent in evidence of their damaged items and both of these customers experienced these shipping issues for the first time so it is extremely unlikely that these claims were fraudulent.

Zero response to inquires and virtually no customer support makes this app a severe challenge.

The app works, but is completely non-customizable. You cannot change the amount charged, you cannot change the refund or replace options.

The only saving grace is that they actually pay out when claims are made. If replacements are requested though, you will probably lose money compared to a refund if you offer free shipping, and there is no way to turn this off.

Noah & Drew are great! Very informative and mostly clear and easy to talk to.