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Random charges... additional shipping charges. (Got charged an additional $300 for a shipping label that I was charged roughly $110 the first time already) Yes you save a few dollars using this app but later on you get additional charges on shipments after looking through my account. Indicting weight or size of box are wrong. I have been shipping for over 5 years, and I always check my scales. I order my boxes from Uline and I purposely always leave the box size label outside so the carrier doesn't measure them. I have never dealt with this by using the Shopify shipping portal, which I will just continue using it. Not worth the headache.
Hi, Richard.
Thank you for taking the time to post feedback. We completely understand that unexpected shipping adjustments are frustrating. Shipping rates on ShipNerd are obtained in real time from couriers based on the weight and dimensions provided by the shipper when creating a shipping label. ShipNerd has no way of knowing what customers are shipping, how the items are being packaged, and whether the weights and dimensions entered are accurate -- which is why we charge based on the courier audited weights and dimensions. Per the invoice you received, your shipment incurred 3 shipping adjustments: (1) The carrier audited your shipment to be larger then what you had indicated when generating your shipping label. (2) There was an address correction fee as the carrier had to add a unit / apartment number to the delivery address (3) You indicated that the package was being sent to a commercial address, whereas the delivery was to a residential address. If you feel any of these adjustments are incorrect we would be happy to try and dispute them with the carrier!
For full transparency, we’ve just emailed you a snapshot direct from our carrier invoice showing the adjustments which you were just charged for. Again, completely understand the frustration, but the shipping rates quoted on ShipNerd can only be as accurate as the information inputted to generate them.
Highly highly recommend this app, especially to fellow Canadians who get killed by Canada Posts rates. I’ve save so much money, and it’s was more dependable and faster. We get so many messages from customers commenting how quick our shipping is. Couldn’t do it without ShipNerd.
I've been using this app for the last 6 months and all I can say is THANK YOU ShipNerd!
This app has never let me down once! ShipNerd has also saved me thousands of dollars compared to others apps. Not only do I save money with ShipNerd, but I save time! Shipping used to be time consuming but with this app, the address for your order is already pre populated, just input your box dimensions and hit print and your shipping!
I highly recommend becoming a ShipNerd!
Excellent time saver and improves shipping address accuracy. ShipNerd rates are excellent and the customer support is second to none. If you have ever tried to get through to customer support with the big couriers you know how infuriating that can be. One quick email to our rep Steve and he is on it usually within minutes!
I have been using this app for the last six months. I can say that it offers all I expected and even exceeded my expectations. Preparing and printing shipping labels is super easy as it displays the full shipping address accurately after pasting the first line with the option to add or edit the address. The app posts Shopify orders automatically once order is made on shopify. I just need to co confirm and print the label. In case weight and dimensions of the parcel were not fed into shopify store it is one step to add them then print the label. I can say it is a smart app in terms of displaying the shipping address. Easy to use with no complications. App is always up and functioning superior to the softwares of Canada Post & UPS. I used the app for shipping within Canada & the U.S. and can say that rates are preferential. To get such preferential rates from Canada Post or UPS I would had to sign an agreement with minimum number of shipments as commitment. The beauty of this app is that preferential rates are made available without commitment. Recommended.
Cannot say enough great things about the team at ShipNerd! Not only has the integration with ShipNerd saved us numerous hours on order fulfillment, but the savings on shipping are literally second to none. I'm not joking, you're wasting money by not having ShipNerd on your team!
To take it a step further, they offer the best customer support we've seen in the shipping industry. Anytime we have any issues with a package they are happy to help, or sometimes will even reach out to us first if there any problems with customs/lost packages. I'm always happy to reach out to them via email/phone for support knowing they will take care of us.
Finally, they actually listen to what you need! We are a 19+ business and requested if they would implement signature verification on delivery. Within no time at all, it was up and running.
If you're looking for quick fulfillment, incredible prices, and outstanding customer service, you need to work with ShipNerd!
Thank you for the kind words VapeMeet! We sincerely appreciate your business, and you taking the time to write this review.
I ship packages everyday and I use ShipNerd for all my shipping labels. Not only do they have the best shipping rates that I've seen, they also have a great customer service team. Steve from ShipNerd has answered all my questions and even developed some code to automatically schedule a daily pick up with my courier. He also suggested me a thermal printer to easily put on the shipping labels. ShipNerd is the app you need if your business requires frequent shipping.
I can't say enough good things about ShipNerd. Not only did they cut our shipping costs in half, they deliver incredible service. Steve and his team have been there for us whenever we've needed them and they have been very patient and adaptable to our needs.
The personal service, and knowing that you're not just another number, certainly helps get things done quickly.
Moving to ShipNerd for our shipping needs is one of the best decisions we've made as a company.
We’re based in Vancouver, BC and were using ShipNerd only for shipments within Canada.
To our US customers we shipped out Blaine, WA with FedEx.
Until Steve pointed out that it could be cheaper to ship from Vancouver to anywhere in the US directly.
It was hard to believe but – know what? – turned out that he was totally right!
We’ve been saving bundles ever since.
So, muchas gracias, Steve!
You’re the best. On a scale from 1 to 10, you deserve 11 points!
I have been working with Shipnerd for a number of years. Very easy to work with, support is amazing, nice, no nonsense staff. Pricing that blows other services out of the water and the quality of work is very high.
The app is super easy and intuitive to use. Big thumbs up and i have been recommending Shipnerd ever since i started to work with them.
Thank you for taking the time to post feedback, greatly appreciated! It's a pleasure working with your team as well, and thank you for being part of the #NERDHERD