Reviews (28)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 4% of ratings are 1 stars
Edited August 18, 2024

Does not work upon installation. When I spoke with the help desk they said they would need to reach out to their dev team who was so backed up with requests, that it may take 2 days to get the app operating properly. Lots of red flags here.
Update: August 18. I've had developers try and figure out why the app does not work with Prestige and they can't seem to figure it out. I receive an email that they worked on it all night long and now it's working, only for it to break again. The customer support here is great, however, the developers seem to lack skill. Overall, if you have Prestige, don't install the app.

Adept Cosmetics®
United States
19 days using the app
Monster Apps replied August 17, 2024

Hey team 🥰 Sorry about this - Shopify billing had an outage at the time of your install. We have since got this sorted. Sorry it took some time for this. I've just sent you an email and would personally be happy to help get this setup and running perfect quickly for you! :)

Look forward to hearing from you - Ty 🙏🏻

July 14, 2024

Awesome support, friendly support Angelica helped me fix my ship pro real fast, much appreciated!

Better Slp
Singapore
About 1 month using the app
August 21, 2024

Charlene is the most helpful customer service personnel here. Great app - increases AOV

Femzai
Australia
5 days using the app
May 6, 2024

Super fast setup, really nice and clean widget! Extremely fast response from their team also. Thanks

Royale Wolfe
Australia
10 days using the app
April 19, 2024

This app is a no-brainer!
We have slightly longer shipping times servicing multiple countries and offering our customers additional peace of mind is precious.
We have had a 19399 % ROI and 0% claim back.
Money for jam!

Enhanced Labs Australasia
Australia
3 months using the app
May 1, 2024

Worked as expected!
Support was also responsive to cater any issues encountered during the setup.

Everten
Australia
6 days using the app
August 19, 2024

Good customer service

SIDESHIFT
Australia
13 minutes using the app
December 18, 2023

I professional way to gather your own shipping insurance/litlte bit of extra income on orders. Most of my customers opted for it at cart and it just gives you that bit of security should a parcel be lost or damaged.
Easy to set up, Ty is awesome at fixing anything and helping you. Highly recommend this app along with any of the Monster apps.

Tinker Tailor Kids
New Zealand
4 months using the app
Monster Apps replied December 19, 2023

Shuxxxxxx guys! 🙏🏻🥰 Thanks big time for the nice words. Team works so flipping hard to do our best for yas. Means a lot! 🥹
Lets get you some upsells!!!!!

March 16, 2024

Great customer service from Angelica and the Tech team. they are quick to respond and assist with the settings. Great app and is easy to integrate. I will recommend everyone to use it.

TOUCH COLLECTIONS
South Africa
25 days using the app
Edited January 10, 2024

Easy to setup. Support was quick to respond and very helpful. Would recommend to others.

update Had a small issue and they were fast to respond and fix the issue within a few hours. They also offered some insight into best practices

Apex Sim Racing - Sim Racing Products
United States
20 days using the app