Reviews (32)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 3% of ratings are 1 stars
September 19, 2024

Very good support, very fast. App is working perfectly.
We are looking forward to seeing the upcoming features.

Jap'On Demande
Japan
6 months using the app
September 16, 2024

Customer support helped fix the problem in a timely manner. This app is a must if you have physical products. It pays for itself and then some. Totally worth it!!

Puakenikeni Designs
United States
29 days using the app
September 16, 2024

Ship Protect is great! Super easy to setup and use. Had a warehousing issue, I emailed support and within 5minutes Ty one of the founders was able to support to get those orders filtering back through to the warehouse! All in all can't fault them!

Chloé and Amélie
Australia
4 days using the app
Edited August 18, 2024

Does not work upon installation. When I spoke with the help desk they said they would need to reach out to their dev team who was so backed up with requests, that it may take 2 days to get the app operating properly. Lots of red flags here.
Update: August 18. I've had developers try and figure out why the app does not work with Prestige and they can't seem to figure it out. I receive an email that they worked on it all night long and now it's working, only for it to break again. The customer support here is great, however, the developers seem to lack skill. Overall, if you have Prestige, don't install the app.

Adept Cosmetics®
United States
19 days using the app
Monster Apps replied August 17, 2024

Hey team 🥰 Sorry about this - Shopify billing had an outage at the time of your install. We have since got this sorted. Sorry it took some time for this. I've just sent you an email and would personally be happy to help get this setup and running perfect quickly for you! :)

Look forward to hearing from you - Ty 🙏🏻

September 25, 2024

Great app and very fast help from the team ! A+

Monkeynmoo
Australia
2 months using the app
July 14, 2024

Awesome support, friendly support Angelica helped me fix my ship pro real fast, much appreciated!

Better Slp
Singapore
About 1 month using the app
August 21, 2024

Charlene is the most helpful customer service personnel here. Great app - increases AOV

Femzai
Australia
5 days using the app
August 19, 2024

Good customer service

SIDESHIFT
Australia
About 1 month using the app
May 6, 2024

Super fast setup, really nice and clean widget! Extremely fast response from their team also. Thanks

Royale Wolfe
Australia
10 days using the app
April 19, 2024

This app is a no-brainer!
We have slightly longer shipping times servicing multiple countries and offering our customers additional peace of mind is precious.
We have had a 19399 % ROI and 0% claim back.
Money for jam!

Enhanced Labs Australasia
Australia
3 months using the app