Reviews (43)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
March 5, 2025

Great support in the app, very quick reply and help. Shipping protection has given my customers more trust in my brand and help cover those lost packages!

Lawn Tips
Australia
7 months using the app
February 26, 2025

If you're on the fence about this app, GET IT!
Our customers love it because they know their packages are protected and we love it as a simple up-sell.
We've got it working in with the monster apps cart and it's seamless.
Customer service is amazing, with all our queries dealt with very quickly.
A definite 5-stars from me!

Fan Friends
Australia
6 months using the app
February 18, 2025

Shipping Protect has been a really easy app to use. It has allowed our customers piece of mind that there parcel will arrive safe and sound and has been an easy way for us to collect fee to pass onto our delivery service without it being an out of pocket expense. The customer service is fantastic. Highly recommend this app.

Ignight Me
Australia
5 months using the app
March 2, 2025

Amazing app that is customisable and flexible to your needs.

Team is knowledgeable and helpful. Highly recommended!

Glomisk
Australia
4 months using the app
Edited December 23, 2024

I had some issues with the app after upgrading our theme to the latest version, and couldn't get this working for some time. Support was able to resolve the issues I was having and everything appears to be working now. For the time the app has been working we've seen a great ROI and have been very pleased with it.

Smokeshow Mixology
United States
4 months using the app
January 22, 2025

The App works well, and customer support is very prompt and helpful.

Dimple Color
Australia
1 day using the app
March 3, 2025

Haven't had a chance to run tests yet on this new app to us but the customer service is one of the best! Angelica responded quickly and was easy to work with. This + monster carts will be a game changer.

LighterLoungeCo™
United States
About 2 hours using the app
January 8, 2025

App is a nightmare. Can't put in decimal points in the flat rate, so $1.25 shows up at $125. App did not work upon activation. Also once installed, my flat rate shipping turned into weight based. Waste of time.

Hoffman's Grooming
United States
About 2 hours using the app
Monster Apps replied January 9, 2025

Happy to help here - The $1.25 no worries :) just shoot a message to the team. Weight based Shipping - sorry we don't touch these settings. Potentially its a setting in shopify that's been ticked. This has never happened for any other merchant.

Ty here one of the founders - I shot you an email too. :)
Reach out if you would like to get these sorted.

December 11, 2024

Bad support bad app. The support is very slow and the app didn't work. they said to wait 24/7 after I paid

MemoFrame
Israel
About 2 hours using the app
Monster Apps replied January 9, 2025

Hey heyyy team.. Sometimes it takes a little time for devs to go through and update themes- especially through holiday period. We have to make sure they are working perfectly before pushing live. Happy to refund any $$ incurred in that time of course!
Let us know we can do anything else to help!

Hope you have a lovely start to 2025!

October 12, 2024

Great App, Great Support from Angelica. Easy to install and conversion rate for us has been 63%. It's actually a no brainer.

Art of Hope
Australia
26 days using the app