Reviews (36)

Overall rating
4.4
Counts per rating level
  • 89% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
June 6, 2026

I absolutely love this app. Around 40% of my customers add shipping protection during checkout, which has boosted my AOV significantly. What I really like is that the team at monstersapp can integrate it directly into a button, making it super easy for customers to select with almost no friction. I'm telling you, little things like this matter a lot.

Even an extra $5 per customer adds up fast. I have yet to be disappointed with their service. Charlene and the team have been awesome to work with, super fast responses and they get problems solved instantly.

If you're thinking about it, just download the damn APP!! You won't regret it.

Aurielle
United States
Over 1 year using the app
September 26, 2025

Ship Protect has been a game-changer for us. What used to be a pure expense (lost or damaged orders) now actually raises the bottom line. Customers love the peace of mind, and we love that it drives extra margin without adding friction at checkout.

One thing that stands out is the team behind it. When Shopify changes the rules or throws up new hurdles, Ship Protect adapts quickly with crafty solutions that keep everything running smoothly, and when the rare issue does pop up, their support is excellent — fast, professional, and genuinely helpful.

If you run e-commerce and haven’t implemented Ship Protect yet, you’re leaving both money and customer trust on the table.

Common Rail Cowboys
Australia
Over 1 year using the app
March 5, 2025

Great support in the app, very quick reply and help. Shipping protection has given my customers more trust in my brand and help cover those lost packages!

Lawn Tips
Australia
7 months using the app
February 26, 2025

If you're on the fence about this app, GET IT!
Our customers love it because they know their packages are protected and we love it as a simple up-sell.
We've got it working in with the monster apps cart and it's seamless.
Customer service is amazing, with all our queries dealt with very quickly.
A definite 5-stars from me!

Fan Friends
Australia
6 months using the app
February 18, 2025

Shipping Protect has been a really easy app to use. It has allowed our customers piece of mind that there parcel will arrive safe and sound and has been an easy way for us to collect fee to pass onto our delivery service without it being an out of pocket expense. The customer service is fantastic. Highly recommend this app.

Ignight Me
Australia
5 months using the app
Edited December 23, 2024

I had some issues with the app after upgrading our theme to the latest version, and couldn't get this working for some time. Support was able to resolve the issues I was having and everything appears to be working now. For the time the app has been working we've seen a great ROI and have been very pleased with it.

Smokeshow Mixology
United States
4 months using the app
October 12, 2024

Great App, Great Support from Angelica. Easy to install and conversion rate for us has been 63%. It's actually a no brainer.

Art of Hope
Australia
26 days using the app
September 16, 2024

Ship Protect is great! Super easy to setup and use. Had a warehousing issue, I emailed support and within 5minutes Ty one of the founders was able to support to get those orders filtering back through to the warehouse! All in all can't fault them!

Chloé and Amélie
Australia
4 days using the app
January 18, 2024

Excellent support from Ty with installing the app. I will update with the usage part of the app after we've had a chance to use the app for awhile!

Flair Fighter
Canada
2 months using the app
December 18, 2023

I professional way to gather your own shipping insurance/litlte bit of extra income on orders. Most of my customers opted for it at cart and it just gives you that bit of security should a parcel be lost or damaged.
Easy to set up, Ty is awesome at fixing anything and helping you. Highly recommend this app along with any of the Monster apps.

Tinker Tailor Kids
New Zealand
About 1 month using the app
Monster Apps replied December 19, 2023

Shuxxxxxx guys! 🙏🏻🥰 Thanks big time for the nice words. Team works so flipping hard to do our best for yas. Means a lot! 🥹
Lets get you some upsells!!!!!