Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 19% of ratings are 1 stars
April 11, 2024

Very poor communication when needing assistance. Time zone does impact this, however, when the app isn't working properly it's fairly urgent to get the issues resolved, as this affects sales. It has been days since I requested support.

The Three Little Floofs
New Zealand
About 3 years using the app
November 17, 2023

Shady company that overcharged me then never responded to emails about the issues. DO NOT USE THIS APP!
If you already have this app, check your statements each month.

HAPA Surf & Skate
United States
About 1 year using the app
July 22, 2020

I've been looking for an app to help me set up per-product shipping rates. This is EXACTLY what I've been looking for. Thanks so much for helping me to set it up in my store too!

United States
Over 2 years using the app
October 21, 2020

I used this app to set up $5.99 shipping for the first item and $1 per additional item, plus free shipping on orders over $45. I had a little bit of trouble getting the app to show up in my shipping profiles and it kept giving me an error about my "Carrier Calculated Shipping feature" I emailed them and they had everything fixed within twenty minutes. They have excellent customer service! I highly recommend this app. I love the customizable rates they offer.

Lip Smackin' Good
United States
Almost 2 years using the app
September 24, 2020

Outstanding customer service by Chad and George. They helped me set up special shipping zones within the US and answered all my questions with patience. I set up all of our different shipping profiles easily. I recommend this app.

Fusion Chemical Corp
United States
Over 1 year using the app
October 5, 2020

Installed to help with separate shipping rates on products and zones. Does exactly what it says - very impressed.
Also support was excellent - I had one issue, Chad came on and sorted it and a few more, and helped with my rules - what a dude!

The Shift Anthology Shop
United Kingdom
Over 1 year using the app
December 5, 2020

The app it's quite easy to use. You can set all the shipping rate depending on your Vendors or products. You can match different shipping rates (by tags, by vendors and so on). There are a lot of logic combination that you can use as per your business needs. If you have so issue to set the rules, don't hesitate to contact the customer service which is very kind and professional. I love this app!

Over 1 year using the app
October 13, 2020

Installed it, quite easy to set-up the rules and it worked perfectly. In my opinion, the best thing is the customer service, they reply within 24 hours (or less). I will highly recommend it to anyone.

United Kingdom
Over 1 year using the app
August 4, 2020

Chad is first class with his support. This software is simple, easy to navigate and the customer support is unmatched. We use multiple vendors and had to have per piece shipping rates, along with other customer features. In one quick call I was able to have everything setup and a follow up to make sure everything looked correct on their end. We absolutely recommend Shipping Rates Logic!

Cutting Edge Painter
United States
Over 1 year using the app
August 7, 2020

Extremely helpful and fast customer service by Chad. We have very complex shipping rules and they were able to do it all.

TK Mart
8 months using the app