Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
Edited July 25, 2018

We had an insurance claim with UPS, insured by ShipRobot, which is never a good situation for us or the customer and support@shiprobot stepped in and resolved it for us.

Noweeds
United States
Over 3 years using the app
December 29, 2020

I was a bit hesitant about this app at first, but once you watch the tutorial videos and play around with it, it's quite simple to use. There weren't a lot of apps that worked exactly how we needed it to for our business, and ship robot does everything we wanted! Their customer service is pretty quick to respond, too. Highly recommend trying it out!

Aaron Chang
United States
Over 2 years using the app
June 30, 2015

Excellent Customer Service! They respond immediately to questions and take requested changes into consideration immediately.

Iconic Moto Culture
United States
Over 2 years using the app
May 27, 2013

I am using this app right now as a beta tester and it's awesome. It simplifies a lot of things and is very well coded, very professional! I recommend it warmly. It works like a charm.

Maître Philippe & Filles
Germany
23 days using the app
September 27, 2016

By far the best shipping app available in terms of functionality and ease of use. It's difficult to find support for Canada Post for US shipments and for us this is a must since we are Canadian shipping to our customers in the US. Andy worked with us to develop the functionality we needed to run batch jobs shipping to the US and now we can process our shipments in a fraction of the time. Big thanks to Andy for all his efforts and patience.

Dogquality
Canada
About 1 year using the app
June 28, 2016

Great App with great support. ShipRobot eliminated all the tedious copying and pasting to email our customers tracking numbers. Now, all our shipping processes are handled in one easy to use interface. Support is outstanding! I emailed only a few questions about the app, and I got answers right away.

Hex Head Art
United States
About 1 year using the app
July 16, 2015

Fantastic app with great customer service. Andy responds very well to reasonable requests and will really work with you to make your experience a good one. Would recommend this to anyone who needs an easy, straightforward, and affordable shipping label app.

Hamptons Wine
United States
11 months using the app
March 6, 2014

Great app to simplify the process of shipping. Easy to use and understand.

The Tickled Pink Boutique
United States
5 days using the app
Edited November 16, 2020

Owner called me back when I called to make sure I had app setup correctly! Being a small business owner myself that's impressive! I love I can print up to 250 labels at a time with this app...Shopify and other apps only allow 20 orders at a time...this is a huge headache when you have 100-800 orders a day! Super easy for me to setup. We don't include invoices in orders because customers receive receipts at the time of purchase, so this app is a huge time saver! Thank you Andy! (Why do I have to type at least 100 characters to leave a review I don't have time for this?!?!) A
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Tumblerpoxy
United States
10 days using the app
March 3, 2014

Saves so much time! Easy fast and gets the job done! Thanks!

Shop Dandy LLC
United States
1 minute using the app