Shiprocket Engage ‑ Reduce RTO
- Pricing
-
Free to install. Additional charges may apply.
- Rating
- 3.0 (6)
- Developer
- Shiprocket - Shipping in India
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Buyer communication suite that reduces RTOs using automated WhatsApp messaging prior to shipping.
Shiprocket Engage is a comprehensive automation suite to take control of your orders. It helps cut RTO losses, increase customer connect rate and improves brand recall and advocacy.
- Automated Order Confirmation
- Automated Address Verification & Updation
- COD to Prepaid Conversion
- Coupon Creation
Languages
English
Works with
- Razorpay
Categories
Pricing
Free
Free to install
₹2.49 per order for order confirmation, address verification, C2P and abandoned cart reminders.
All charges are billed in USD.
Reviews (6)
Good service
Very poor support experience. The team is unable to handle customers professionally.
My account manager, Komal, handled the issue irresponsibly and kept shifting all the blame to the tech team instead of doing her part. There was no ownership, no proper follow-up, and no solution.
Overall support quality is disappointing. I would rather go with smaller companies like 11za that actually value customer service. even the reactivation process becomes hurdle, team confirm that my account is reactivated, after 6-7 hrs, its still deactivated.
Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section.
Raised ticket but no response until now.
Support
App support provided by Shiprocket - Shipping in India.
Resources
Developer
Launched
March 2, 2023
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