Guessing they have a small team, but once they got it up and running it works as intended. There still some bugs that can be fixed to improve it and as such the conversion isn't as good as the other ones, but I believe they'll be able to do that soon. It's a bit pricey, but there's a free version as well where they take a percentage instead.
After being screwed over by Route for too long - we were thrilled to find Shiptection as an option. Set up is quick and easy - and a member of their team can handle it for you if you aren't very technical. Adding this has increased both our AOV and Net margin and is a must for anyone selling a physical product.
We have used other shipment protection products/services in the past and were consistently frustrated with spending so much every month (a majority of the revenue from the offering for sure), just to have those services reject customers' claims unless they fit a very specific window of criteria - causing us take care of the customer ourselves anyway. They would even go so far as to tell us the customers were their customers, not ours. This led us to start considering (and even started) developing our own app to offer our own branded-protection offering ourselves. Thankfully, we were connected with ShipTection at the very early stages of our development and found they had come up with an app that does the very same functions we were wanting to create! They did the work for us!! Thank goodness! ShipTection does everything we had already decided we wanted in our app! And instead of taking a percentage of sales, it's all for just the (VERY LOW) monthly fee! Amazing!! We now offer our shipment protection with our own branding (no mention or call-outs to ShipTection anywhere), our own pricing structure, the ability to have the offering toggled on our off automatically... EVERYTHING we had already decided to build into our own product! This has been a slam-dunk win-win-win for us. ShipTection wins with a VERY happy customer. Our customers win, being able to pay pennies on the dollar for extra assurance they will receive their product after it leaves our hands. We win by retaining 99.9% of the revenue generated buy our own shipment protection offering!