ShipTection

ShipTection has been working really great for us after switching over to it from Route. We were having plenty of problems with Route in regards to denied claims or being too late to submit a claim due to the tight time windows for submission. We really got killed by international shipments, as those typically take longer to deliver, and a 30-day window is not enough. The claims window for ShipTection is much better, and the claims submission process is much smoother as well. For any claim, the ShipTection team handles all the work with helping my customers through the process and setting up a refund or replacement shipment. They are backed by InsureShip, and it's been solid so far. We ran into a couple of bugs during the setup process of the app, but their developer worked with us to iron things out, and things have been working well ever since. So if you're tired of Route, you can't go wrong with ShipTection.

The ShipTection team is excellent! We had a few hiccups with the initial install, however they were very responsive and resolved all issues quickly. Filing claims is easy for our team as well as our customers. Definitely worth the switch from Route.

We switched from Route to Shiptection and so far we've been really pleased with the service. They made setup super easy, we love how you can customize the branding of the shipping insurance plan, and the profit sharing model makes it a no brainer. Really happy we made the switch.