Shipup

Shipup

by Shipup

Shipping notifications and Tracking Page

4.7 of 5 stars(14 reviews)

Notify and Reassure

Shipup tracks your packages in real time and sends proactive and branded notifications to your customers during delivery.

Engage and Retain

Bring back your customers to your website by providing a custom and embedded tracking page. Send surveys to turn detractors into ambassadors

Improve support

Let your customer support know everything about your customer delivery issues and trigger alerts, available with Zendesk and Gorgias.


About Shipup

Turn delivery into marketing and customer success!

Shipup tracks all your packages in one place and offers your customers a unique and customized experience during delivery.

AWARD WINNING SAAS ("GAME CHANGER" AT DELIVER LONDON, "BEST CUSTOMER SUPPORT SOLUTION" ...)

WE ARE TRUSTED BY RENOWNED ONLINE RETAILERS (SSENSE, BIRCHBOX, BEERWULF, A.P.C., VOLCOM, FEED., PEAKDESIGN...) AND BACKED BY VC FIRMS.

Try it for free for 14 days!

Proactive notifications: Notify and reassure your customers in real time

  • Track your packages in real time.
  • Send proactive and customized notifications to your customers during delivery.
  • Foster a new marketing tool: a 70% open rate for your notifications and 30% click.

Tracking page: Engage and retain your customers

  • Create your own branded tracking page on your website.
  • Use our powerful drag and drop builder.
  • Increase your customer retention.

Client feedbacks: Spot unhappy customers

  • Collect your customers’ feedbacks as soon as they get their packages.
  • Create alerts for your customer support.
  • Turn possible detractors into ambassadors.

Highly customized tools: Boost customer satisfaction

  • Surprise and amaze your customers with original content.
  • Give your online shoppers the right information with the right wording.
  • Turn one-time buyers into lifelong customers.

Cut down your support

  • Anticipate incidents during delivery.
  • Reduce your customer tickets by half.
  • Ease your customer support’s life.

Support 50 shipping Carriers and 8 languages

UPS • FedEx • USPS • DHL Express • TNT • OnTrac • DPD • GLS • Bpost • Royal Mail • Parcel Force • Alibaba (Cainiao) • Honk Kong Post • Canada Post • Austalia Post • Chronopost • Colissimo • Mondial Relay • Colis privé • DB Schenker • Relais colis... English • French • German • Italian • Spanish • Polish • Danish • Dutch

Full list available on our website. Don't see yours? Email us and we'll add it for free!

Level up your customer support with Zendesk an Gorgias integration

  • Facilitate the sharing of information to your customer support.
  • Get notified on Zendesk or Gorgias when an incident occurs.
  • Find your customers’ delivery information directly on Zendesk.

Integrates with

  • Zendesk,
  • Fedex,
  • DHL,
  • TNT,
  • USPS,
  • Gorgias

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Bestseller Plan

$75/month

Above 300 packages/month, see our pricing page.

  • 300 packages/month included

  • Proactive and automatic notification

  • Custom embedded Tracking page

  • Client feedbacks

  • Zendesk and Gorgias Integration

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.7 of 5 stars
Based on 14 reviews

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    7% of ratings are 1 stars
    (1)

Most recent reviews

PaceDrink

I used this app to keep customers constantly updated as to their shipment status. This alleviated a great deal of anxiety, as customers can get impatient to receive their order. I didn't understand some things and scheduled a meeting and got a full in-depth technical tour of all the features!

The Bradery

Amazing app. Dashboard is very intuitive and lets you customize everything. We have received great feedback from our customers since we have started using Shipup. Looking forward to the next features!

Volcom Europe

I used this app to inform my customers about their delivery so that they can know exactly when it arrives. You can customize everything in the tracking page or the email templates (photos, videos, logos...) by yourself on this app and it's really great! Besides Shipup team is very helpful and always makes their best to give you the accurate service at the right time ;)