Shogun ‑ AB Testing

Hey there, Shenghai. Thanks for sharing your feedback.

We apologize for the inconvenience you faced that has led to this feedback.

I was looking at the use case and your account, and I want to let you know that when you start/run a product details test, we set up a duplicate theme that has all the required adjustments for you to make the changes to the variant.

We then publish this modified theme. You can treat the modified theme as the new main theme moving forward, and modify that in case you wish to modify anything in the theme. However, if you want, once the test ends, you can republish the old theme again.

Also, about the product details, I wanted to check if you had made changes to the description on the original. When you change the product description, you may want to re-run theme modifications if you have already run it on a previous version. This ensures the theme is set correctly and you can make changes to the variant B of your test.

I see you had run a few product details tests previously, and they were all for the same product.

Having said that, we would love to analyze the issue for you and help you better. I have reached out to you via the same chat thread and we would appreciate if you could reply back to us

We appreciate your support.

Sweetan | Client Services
Shogun

Hi Hamad, we're sorry to hear about your experience.

I see you reinstalled our app on July 2, ran the test for a few hours, stopped the test, and then uninstalled the app.

We weren't able to locate any support conversations under the email address associated with the account. If you contacted us using a different email address, please let us know; we'd be happy to look into that correspondence. That should help us to analyze this better for you.

Regarding the pricing, when a pricing test is started, paused, or stopped, Shogun updates the related data to ensure pricing remains consistent across your storefront. That said, we'd like to investigate your specific experience thoroughly to understand what happened.

I've reached out to you via email to gather a few additional details, and I'll also be sending a Shopify Collaborator access request so our technical team can investigate. We'd really appreciate your reply so we can get to the bottom of this and work toward a resolution.

Thanks.

Sweetan | Client Services
Shogun

Hi there, Thanks for taking the time and leaving us a review.

I am so glad that I was able to help and answer the question. We are here to help and if you bump into any issues, please don't hesitate to reach out.

Thanks for your support.

Sweetan | Client Services
Shogun