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There was no reply on 3 requests sent to Support, hence - there is no support. After installing the app, I got the message "Our AI has come up with a plan for solving your task, but we need a human to look at it first before it gets executed. This typically takes a few hours. You will be notified by email when the task is complete."
I have been awaiting any progress for over a week, but nothing's happening, so I can say that the App is helpful. As a next step, I would contact Shopify support and request the payment for the subscription to be returned back to my account.
Hi!
We're investigating what went wrong in handling your support request. Would yo please email uri@photobear.io? We'll make this right. Assuming you still didn't uninstall the app (in which case you'll need to reinstall and we'll fix it)