ShopGenie: AI Search & Support

Name: ShopGenie: AI Search & Support
Brand: Shop Genie
Rating: 5.0 (3 reviews)

Pricing: Free plan available
Rating: 5.0 (3)
Developer: Shop Genie

Install

View demo store

ShopGenie AI chat returning matched Moroccan skincare products

AI search & chat that helps shoppers find products, track orders & get instant answers 24/7.

ShopGenie adds an AI chat assistant that helps shoppers find products in natural language — no exact keywords needed. They pick in-stock variants and quantity and add to cart without leaving the chat. They can also track orders and get answers on shipping, returns, and store policies on their own. A merchant dashboard surfaces top searches, success rate, and products shoppers looked for but couldn't find, with suggestions to make them findable. Plug-and-play setup, catalog auto-syncs, no code.

Match shopper questions to the right products in natural conversation.
Let shoppers pick in-stock variants & add to cart — right in the chat.
Answer shipping, returns & store policy questions in chat, 24/7.
Let shoppers track orders instantly through natural conversation.
See top searches, success rate & products shoppers couldn't find.

Languages

English

Works with

Shopify Admin

Pricing

Choose the plan that best fits your business.

Free

Features

Sync your full product catalog
100 conversations per month
AI-powered conversational product search
Works automatically — no setup required
Basic search analytics dashboard
7-day analytics history
30-day free trial

Basic

$19 / month

Features

Sync your full product catalog
500 conversations per month
Remove ShopGenie branding
14-day analytics history
Reliable AI responses
5% grace buffer to avoid interruptions

Pro

$49 / month

Features

Sync your full product catalog
2,000 conversations per month
Faster AI response processing
Advanced & failed search analytics
Trend comparison and engagement insights
30-day analytics history
Remove ShopGenie branding
5% grace buffer

Advanced

$99 / month

Features

Sync your full product catalog
6,000 conversations per month
Highest priority AI processing
Full failed search visibility
90-day analytics history
Remove ShopGenie branding
5% grace buffer

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (3)

Overall rating

Counts per rating level

100% of ratings are 5 stars
3
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

September 24, 2026

Honestly didn't expect much since our catalog is pretty small, but ShopGenie's been more useful than I thought. The policy answers feature alone has cut down a good chunk of the "where's my order" and "what's your return policy" messages we used to get. Order tracking built in is a nice touch too. Easy setup, does what it says.

Beldi Essence

Pakistan

6 months using the app

Shop Genie replied September 25, 2026

Really glad to hear this, especially since small-catalog stores are exactly who we worry might not get as much value. Cutting down those "where's my order" and return policy messages is the whole point of the policy answers feature, so it's great it's working as intended for you. Thanks for giving it a shot!

September 17, 2026

I like how ShopGenie combines product search with customer support features. The order tracking is useful, and the setup was straightforward for my store.

Shahriar Premium

Bangladesh

2 days using the app

Shop Genie replied September 21, 2026

Thanks for the kind words! Glad the order tracking and support features are pulling their weight alongside search — that combo is exactly what we built ShopGenie for. If anything comes up as you keep exploring the app, just reach out anytime.

September 17, 2026

ShopGenie has made product discovery easier on my store. The AI search is simple to use, and customers can find what they need without searching for exact product names.

The Sunnah Store

Bangladesh

2 days using the app

Shop Genie replied September 21, 2026

Really appreciate this! Making it so customers don't need the exact product name to find what they're looking for is the whole point of ShopGenie, so it's great to hear it's already showing up in how your shoppers search. Let us know if you'd like a hand fine-tuning anything as you go.