All reviews
Paint the Day Designs
I don't know about the quality of the app, but I am reviewing the company. Before I even got a chance to try this app I tried to contact the developer 6 days ago because despite the page stating you get 30 day free trial, when I downloaded it tried to lock me in into 7 day trial. I wasn't wanting that so I wanted to contact and fix that before I tested the app but I received no customer service. That said, if you can't even get assistance before using the product.. how bad will the experience be as a customer? Went with another provider.
Developer reply
Paint the Day Designs,
We are sorry for your perceived non-response. The email you are referring to was sent to us on 9/12/19, and we got a response that the email was undeliverable. We just sent anther "test" email this morning to see if you get it. If you have an issue/question, and we don't respond within 24 hours then please call us anytime (it's here on the App page - (214) 354-0205).
To address your question directly. The App had a code issue that even though the trial period is for 30 days. What trial customers saw in Shopify was 7 days. That issue has been resolved - https://take.ms/Hwb9n
We do hope you give us another try sometime.
Sincerely,
Robert F. Morrow
Owner and Founder | ShopShare
GenDEPOT
The app is now working properly. The developer provided support and help to me. I believe my new website can attract more sales lead with this app!
Developer reply
Extremely disappointed that Jason didn't follow our suggestions on troubleshooting the issue. Just this morning (September 3, 2019) we sent an email out-lining the steps that he needed to take. We even stated that if the suggested steps didn't solve his issue, than we would be happy to re-instal the App for him and set it up for free. Instead of responding to our email, he choose to give us one star.
Here is the exact content of the email:
Hi Jason!
We had a look at this issue and there is nothing obviously wrong that we could see. We also created a new relation to see if it was an issue with dropbox but the results were the same.
As a last resort would be willing to uninstall ShopShare and re install again and maybe try a different dropbox file? We know that in some cases this solves the problem.
Thanks for giving us a try!
HomeBrew4Less
No google drive support never returned product when searched waited over 1/2 hour before I gave up! Perhaps not appropriate for large stores
Not ready for release in my opinion
Developer reply
HomeBrew4Less,
Thank you for your review. The problems you were experiencing have been resolved.
Google changed their privacy policies, which mandated us to resubmit our App to Google for review, even though we had been approved before. We're extremely sorry for the trouble, and do hope you give us another try at some point.
Sincerely,
Robert F. Morrow
Founder | ShopShare
Take It Global Sdn Bhd
They still cannot connect with Google Drive. We got charged and they refunded us which is good. Unfortunately no sign when they can be approved by Google.
Developer reply
Thank you for your review.
The problem you were experiencing has been resolved.
Google changed their privacy policies, which mandated us to resubmit our App to Google for review, even though we had been approved before. We're extremely sorry for the trouble, and do hope you give us another try at some point.
Sincerely,
Robert F. Morrow
Founder | ShopShare
Eco Clear Products
I was referred from Shopify support to try ShopShare for adding downloadable PDF files onto our product pages.
I called the App developer to get some more information and talked to the owner. He was very helpful and even offered to help with a couple other small changes to our website.
Great customer service and great product!
Hygge Box
Customer service is non-responsive. We signed up for a free trial and the app is not working for us. We have contacted the service and have not received any response or acknowledgement of our email. Can someone here help?
Developer reply
Thank you for your review.
The problem you were experiencing has been resolved.
Google changed their privacy policies, which mandated us to resubmit our App to Google for review, even though we had been approved before.
On this page, you have both our contact email, and our work number. We're extremely sorry for the trouble, and do hope you give us another try at some point.
Sincerely,
Robert F. Morrow
Founder | ShopShare
Crabville
Excellent App. Amazed out how much our customers are accessing and utilizing the content that we are putting up through Shop Share. Really excited about utilizing the app to its full extent. This app is critical to our store and attracting new customers and giving them content that is accessible and will drive them to come back to our online store.
Medidyne
This app enhances our customer experience with instruction manuals easily available on product pages. Great support from developer!
Vividads Com Au
Really easy to use app with a great support team.
Jamesmartinfurniture
Very easy to use, simple, straight to the point.
Support is fantastic!!!
Just get it, its the best solution out there.