Reviews (20)
Refine
-
By rating
Very fast response. They did the installation for me and then it was easy to set up downloadable instructions for products.
Thank you Ron for the review. We appreciate your business!
I use this app to add multiple PDF documents to every product in our shop. It is easy to link documents to products and then to edit the relationship if required. Support on the product has been prompt and effective
Thank you Andrew for the review. We appreciate your business!
This app enhances our customer experience with instruction manuals easily available on product pages. Great support from developer!
Updated 9 Nov 2021. Leaky and buggy app, useless. We are on the most expensive plan. We set up all the relations properly. When our customers click on the file icons, it opens to a blank screen. Highlighted to them numerous times over the past 3 months but no action so far. We may need to uninstall and customize something ourselves
Thank you for your review.
The problem you were experiencing has been resolved.
Google changed their privacy policies, which mandated us to resubmit our App to Google for review, even though we had been approved before. We're extremely sorry for the trouble, and do hope you give us another try at some point.
Sincerely,
Robert F. Morrow
Founder | ShopShare
The app is now working properly. The developer provided support and help to me. I believe my new website can attract more sales lead with this app!
Extremely disappointed that Jason didn't follow our suggestions on troubleshooting the issue. Just this morning (September 3, 2019) we sent an email out-lining the steps that he needed to take. We even stated that if the suggested steps didn't solve his issue, than we would be happy to re-instal the App for him and set it up for free. Instead of responding to our email, he choose to give us one star.
Here is the exact content of the email:
Hi Jason!
We had a look at this issue and there is nothing obviously wrong that we could see. We also created a new relation to see if it was an issue with dropbox but the results were the same.
As a last resort would be willing to uninstall ShopShare and re install again and maybe try a different dropbox file? We know that in some cases this solves the problem.
Thanks for giving us a try!
現在アプリを導入していますが表示されるまでが遅いです。
動作が遅いときは読み込めない場合もあります。
サイトで扱っているデータは軽いほうに分類されると思いますがそれでも読み込めないときがあります。
開発者に問い合わせても1週間ほど前に連絡を取りましたがまだ返信がありません。
Linkce, sorry your experiencing a speed issue on your site and would love to help you with this. We received your support email the same day you added this review. We've updated the ShopShare App to be Shopify 2.0 compliant, which resolves the issue you were experiencing. Thanks.
Customer service is non-responsive. We signed up for a free trial and the app is not working for us. We have contacted the service and have not received any response or acknowledgement of our email. Can someone here help?
Thank you for your review.
The problem you were experiencing has been resolved.
Google changed their privacy policies, which mandated us to resubmit our App to Google for review, even though we had been approved before.
On this page, you have both our contact email, and our work number. We're extremely sorry for the trouble, and do hope you give us another try at some point.
Sincerely,
Robert F. Morrow
Founder | ShopShare
No google drive support never returned product when searched waited over 1/2 hour before I gave up! Perhaps not appropriate for large stores
Not ready for release in my opinion
HomeBrew4Less,
Thank you for your review. The problems you were experiencing have been resolved.
Google changed their privacy policies, which mandated us to resubmit our App to Google for review, even though we had been approved before. We're extremely sorry for the trouble, and do hope you give us another try at some point.
Sincerely,
Robert F. Morrow
Founder | ShopShare
No idea where to begin and how to check if everything is working well. Very frustrating. Do you have any tutorial videos?
Sklep, thank you for trying our App. It's unfortunate that you didn't take advantage of all the communications we've established (email, cell phone, contact us and help tab found in the App). Our App is 100% compatible with Shopify 2.0 and are currently working on the videos. Our support is just a call or click away. We can't help, if we don't know you need it. Please let us know how we can help.
--
Sincerely,
Robert F. Morrow
Founder | ShopShare
I don't know about the quality of the app, but I am reviewing the company. Before I even got a chance to try this app I tried to contact the developer 6 days ago because despite the page stating you get 30 day free trial, when I downloaded it tried to lock me in into 7 day trial. I wasn't wanting that so I wanted to contact and fix that before I tested the app but I received no customer service. That said, if you can't even get assistance before using the product.. how bad will the experience be as a customer? Went with another provider.
Paint the Day Designs,
We are sorry for your perceived non-response. The email you are referring to was sent to us on 9/12/19, and we got a response that the email was undeliverable. We just sent anther "test" email this morning to see if you get it. If you have an issue/question, and we don't respond within 24 hours then please call us anytime (it's here on the App page - (214) 354-0205).
To address your question directly. The App had a code issue that even though the trial period is for 30 days. What trial customers saw in Shopify was 7 days. That issue has been resolved - https://take.ms/Hwb9n
We do hope you give us another try sometime.
Sincerely,
Robert F. Morrow
Owner and Founder | ShopShare