Shopbot: AI Business Phone
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Call-first AI support. Answers customer phone calls with live orders, returns & tracking. Free chat.
Shopbot is an AI call assistant purpose-built for Shopify. It connects to your store to resolve order tracking, returns, exchanges, and product questions by phone. Add local phone numbers for each market, keep transcripts, and escalate to your team when needed. A free on-site chatbot is included for pre-sale and simple FAQs.
- Answers your customer calls automatically with live Shopify data
- Live order lookups: status, shipments, delivery ETAs from Shopify
- Auto-syncs with Shopify: catalog, adds/removes, qty/size updates
- Brand-tuned voice: custom greeting, tone, allowed actions
- Seamless human handoff when needed; transcript included
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English, Dutch, French, Spanish, Portuguese (Brazil), German, Hungarian, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Finnish, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese (Portugal), Swedish, Thai, and Turkish
Works with
- 17Track
Categories
Real-time messaging
Automated responses
Pricing
Starter
$19 / month
or $205/year and save 10%
additional: $0.02 per chat, $0.15 per minute
- 100 voice minutes/month
- 200 free chats included
- All features included
14-day free trial
Growth
$49 / month
or $529/year and save 10%
additional: $0.02 per chat, $0.15 per minute
- 300 voice minutes/month
- 300 free chats included
- All features included
14-day free trial
Scale
$199 / month
or $2,149/year and save 10%
additional: $0.02 per chat, $0.15 per minute
- 1,000 voice minutes/month
- 2,000 free chats included
- All features included
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (3)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This app has made our world a lot easier, from reducing calls into our location, de-escalating customer issues, keeping customers informed and knowledgeable, and making it easy for us to pinpoint keywords that are customers are having questions about.
Thanks a lot for sharing this! We’re really glad to hear Shopbot has helped lighten the load for your team and improve customer experience.
We've been using Shopbot for a while now and it's been amazing! It was a smooth onboarding with only one hiccup, but the support team was very quick to respond. It definitely saves us a lot of time.
Thank you for your review EchoWave! We will continue to make the app a great experience for you and the rest of our customers!
What an app!
ShopBot has handled a lot of our customer service issues over the past few weeks. Customer service questions that would take a few hours to handle due to the size of ur team now takes a few seconds.
If you alre looking for a free/cost-effective solution for most Customer Service related tasks, this is the app!
It also supports multiple languages!
Thank you for your review Aurora Poznań! We're glad we could help you save so much time!
Support
App support provided by ShopBot.
Resources
Launched
December 27, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store, Shopify admin
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View customers
Customer data
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View products
Products or collections
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View orders
All order details
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View your Online Store
Pages on your Online Store or theme
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Edit Shopify admin
Legal policies or files
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