Etsy Integration ‑ ShopList

wont let me unsubscribe. Do not recommend

I spent weeks implementing this app. But first, as I always do, I tested a few products, made test sales, all worked fine. So I continued on- entering product by product, hours upon hours of time. Then I received a few Etsy orders and they didn’t integrate over into Shoplist or Shopify the way they did in my tests. So I reached out to the provided support email 7 times over 2 weeks as well as utilized the in-app chat function 10 times! I got ONE response via app chat that they would “forward this issue to the technical team. Once issue solved we will let you know” nothing more. I’m still waiting for a response. Shame on you Shoplist and furthermore, shame on you shopify for endorsing this developer. In 12 years of operating a shopify store, I’ve never experienced anything close to this kind of terrible customer service. I also reached out to shopify about it and got no support from them. I’m still unable to stop them from charging me, it has to be done through their unresponsive support. From a veteran shopify user, don’t use Shoplist, worst service I’ve experienced

* Good Price, Lowest anywhere
* No price adjustment during import
* Small bug encountered during profile creation, duplicate entry created
* No cancel button to stop 7 day trial, must contact and uninstall
* Operators don't seem to be online frequently, but respond within 24 hrs

It does an okay job of importing product listings to Etsy. Most of the Shopify information transfers seamlessly. Only a few tweaks on the Etsy side. This app is extremely strict with the number of symbols that you can use in your titles, the number of hashtags you have on each product and the amount of letters in the tags. If it does not meet the Etsy standards, the product won't import. IT IS SLOW! Very SLOW! Title and description edits sync automatically from the Shopify dashboard to Etsy, pictures need to be changed in the Etsy app, edits to pictures/order of pictures do no automatically sync. Customer service is the worst, of any Shopify app I have ever used. Trying to get help when someone is actually online is useless. I have had to troubleshoot every problem on my own. Orders come over from Etsy with pending payment message, that can not be located in Etsy, these do count against your total orders. When I asked support about these orders they said those kinds of orders are not imported by the app, I gave them the order numbers and they stopped responding. ( probably the app placing non existent orders so that you have to start paying more) Support actually stops responding every time there is an issue, then I have to troubleshoot on my own. There are actually too many problems with the app to list. DO NOT RECOMMEND!

PLEASE READ IN FULL. If I'm honest, this app is kind of hard to use. Sometimes the functions don't work properly and I've had to message customer support every time I wanted to map my items because I'd encounter issues. HOWEVER their customer support is really good, and they've even emailed me a detailed guide on how to do each function, so I think they deserve 4 stars for that. This is the cheapest app I could find that both permitted order and inventory synch, so for the price, I think it's worth it. They also are very open to suggestions and improvements

Saw this app and had high hopes. installed it and set it up - as a trial account you get a max of 10 listings which I thought would be good to get myself up and running with how the app worked and how I list items.

Linked everything with Etsy and started to list items.

Now dont get me wrong the layout of this app is A+ its easy its good and anyone could understand it.

Now why the 1 start review - it basically fails to list items on Etsy even tho it says it has. The item just never shows up in Etsy or within the synced items within the App itself.

The app gives no feedback as to why the listing failed (apart from saying its listed the item - which it hasn't)

At first I thought it was something I was doing wrong so I reached out to support - they were fast - but gave me zero idea as to what was going wrong - and even after following what they said the item still failed to list twice and on the 3rd time went though. I can only think they did something on the backend.

so in conclusion - great app - but it doesn't work. not to a point where you can trust it to just get the job done and list the products without having to mess around.

If the app ever gets fixed - offers more logs as to what went wrong - rather than just saying item listed - then I would love to try it again and hopefully buy into this to get my listings into Etsy - but at the moment its just not worth the expense and frustration

The app doesn't sync automatically when there are existing products in both Etsy and Shopify with matching SKUs. I reached out support but they were disinterested in their tone and I was fobbed off - despite being told they would 'ask their manager and get back to me', they never did.

APP DOESN'T WORK AND SUPPORT IS 3 DAYS OUT...PASS ON THESE GUYS. TERRIBLE

doesn't work - you fill in all the blanks and nothing happens. customer support seems not to care. they promised to get back to me but never did...

This app is not intuitive to use and more of a hassle than it is worth.