Reviews (14)
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Caused a ton of issues at checkout and customers could not finalize their purchase.
How to uninstall this app
Seriously? Do we get 1 star because you can't figure out how to uninstall an app in Shopify? Go to google.com and type "how to uninstall a shopify app". Is it that difficult? You have the app support and Shopify support both available to help you with uninstalling the app. It's as easy as removing an application on a mobile device. Also I checked your account and I've seen that you have already uninstalled the app. What is your problem???!!!
Why js it still on. the page after install??
Terrible app. If othes have had this problem, be public about uninstall issues.
NO Transparency.
Thank you for your review. I checked your store and I can confirm that the application code has been deactivated. It could be the browser cache that causes the problem. Please try to clear your browser cache and you should no longer see the content that comes from our application.
Left a bug on our website that cannot be removed! Uninstalled the app, 3 days later still have same problem. We cannot get rid of it, Do not recommend at all!!
Hi,
Thank you for your review. I tried to search any email from you regarding the issue. We have support to resolve any app related issues. We help our customers quickly. Usually the problem when you see the app elements on your website is not related with the app working, but with the browser cache. Have you tried to clear it?
If the issue persists please contact us so we have a chance to help you.
Please consider updating the review.
Kind regards
does not function the way it should uninstalled and now am left with a change to my storefront product pages that puts a apply discount field on it that did not go away with removal. please contact so this can be resolved
Hi,
Thank you for the review. The best way to resolve this kind of issues would be to directly contact our support. We quickly help our customers in case of any issues. As you've uninstalled the app, I can't see your contact details. Please reply to info@gravitysoftware.co.uk so we can help you. We will need some details from you and it would be best to exchange the messages in private.
Kind regards,
Magda