Shulex ‑ Data Analytics Tool

Customer Intelligence for the Most Customer Centric Brands

Price: Free

Key values section

Turn reviews into insights

Obtain analytical results base on customer reviews and feedbacks to derive actionable insights across each customer life cycle.

Customer intelligence

We empower brands to use our proprietary AI-engine, machine learning and NLP tools and get a better understanding of their customers needs.

All-in-one helpdesk

Fully integrated tickets from all channels. Customer and order data can be obtained without leaving your helpdesk.

Shulex ‑ Data Analytics Tool

Shulex ‑ Data Analytics Tool

Main values of Shulex:

  1. All-in-one helpdesk- Fully integrated tickets from all channels. Customer and order data can be obtained without leaving your helpdesk. You'll never miss a query again, and you can stop switching day and night!
  2. AI-powered review analytic tool for sellers- Shulex AI-based NLP and predictive technology empower sellers to capture and analyze all customer reviews and provide in-depth insights to win on eCommerce business.
  3. Sentiment and usage scenario analysis- Leverage AI-powered sentiment analysis and see what your customers really think of your products and services. No more guessing and no more manual review reading.

Summary of features (partial):

  1. Omnichannel authorization Authorized access to customer inquiries, order information, product information, logistics information, and message/comment synchronization through e-commerce platform, email, and social media. Public API or strategic cooperation API is used to link data and protect the privacy of user information
  2. Communication with customers from various touchpoints Support routine operations such as classification, transfer, merging, assignment, remarks, and collection of tickets. Support template reply, smart reply, automatic reply, CC assistance, Snippet shortcut and etc
  3. Order, shipment status and after-sale tracking Order details of each channel, including address, product information, logistics information, and etc. can be obtained. Three layers of encrypted storage protection for customer PII data, which in line with GDPR and California privacy agreement protection
  4. Classification of tags Support manual tagging, intelligent tagging and unlimited tree structure tag definition
  5. Well validated e-commerce industry reply template Communication templates in different scenarios can be applied directly
  6. Voice monitoring Full data monitoring of the specific content and changes in customer feedbacks
  7. Analysis of customer reviews & feedbacks VoC statistics can be clearly generated and displayed
  8. Monitoring of sensitive words During the communication with consumer, three-level monitoring of sensitive words, risk words, sensitive emails, and sensitive links sent by agents is carried out to ensure the security of sales accounts

Launch date

Integrates with

  • Amazon
  • Facebook
  • eBay
  • Instagram
  • Aftership
Shulex ‑ Data Analytics Tool

Shulex ‑ Data Analytics Tool

Main values of Shulex:

  1. All-in-one helpdesk- Fully integrated tickets from all channels. Customer and order data can be obtained without leaving your helpdesk. You'll never miss a query again, and you can stop switching day and night!
  2. AI-powered review analytic tool for sellers- Shulex AI-based NLP and predictive technology empower sellers to capture and analyze all customer reviews and provide in-depth insights to win on eCommerce business.
  3. Sentiment and usage scenario analysis- Leverage AI-powered sentiment analysis and see what your customers really think of your products and services. No more guessing and no more manual review reading.

Summary of features (partial):

  1. Omnichannel authorization Authorized access to customer inquiries, order information, product information, logistics information, and message/comment synchronization through e-commerce platform, email, and social media. Public API or strategic cooperation API is used to link data and protect the privacy of user information
  2. Communication with customers from various touchpoints Support routine operations such as classification, transfer, merging, assignment, remarks, and collection of tickets. Support template reply, smart reply, automatic reply, CC assistance, Snippet shortcut and etc
  3. Order, shipment status and after-sale tracking Order details of each channel, including address, product information, logistics information, and etc. can be obtained. Three layers of encrypted storage protection for customer PII data, which in line with GDPR and California privacy agreement protection
  4. Classification of tags Support manual tagging, intelligent tagging and unlimited tree structure tag definition
  5. Well validated e-commerce industry reply template Communication templates in different scenarios can be applied directly
  6. Voice monitoring Full data monitoring of the specific content and changes in customer feedbacks
  7. Analysis of customer reviews & feedbacks VoC statistics can be clearly generated and displayed
  8. Monitoring of sensitive words During the communication with consumer, three-level monitoring of sensitive words, risk words, sensitive emails, and sensitive links sent by agents is carried out to ensure the security of sales accounts

Launch date

Integrates with

  • Amazon
  • Facebook
  • eBay
  • Instagram
  • Aftership

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

Cocinare

Shulex has helped automate and streamline all of our customer touchpoints across Shopify store and other ecommerce platforms. This has allowed my team to deal with emails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal and most of the issues can be resolved without having to leave the Shulex helpdesk. For us, the most important is being to collaborate smoothly among our team members & improve work productivity.

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