Shulex ‑ Data Analytics Tool

Main values of Shulex:

1. All-in-one helpdesk- Fully integrated tickets from all channels. Customer and order data can be obtained without leaving your helpdesk. You'll never miss a query again, and you can stop switching day and night!
2. AI-powered review analytic tool for sellers- Shulex AI-based NLP and predictive technology empower sellers to capture and analyze all customer reviews and provide in-depth insights to win on eCommerce business.
3. Sentiment and usage scenario analysis- Leverage AI-powered sentiment analysis and see what your customers really think of your products and services. No more guessing and no more manual review reading.

Summary of features (partial):

1. Omnichannel authorization Authorized access to customer inquiries, order information, product information, logistics information, and message/comment synchronization through e-commerce platform, email, and social media. Public API or strategic cooperation API is used to link data and protect the privacy of user information
2. Communication with customers from various touchpoints Support routine operations such as classification, transfer, merging, assignment, remarks, and collection of tickets. Support template reply, smart reply, automatic reply, CC assistance, Snippet shortcut and etc
3. Order, shipment status and after-sale tracking Order details of each channel, including address, product information, logistics information, and etc. can be obtained. Three layers of encrypted storage protection for customer PII data, which in line with GDPR and California privacy agreement protection
4. Classification of tags Support manual tagging, intelligent tagging and unlimited tree structure tag definition
5. Well validated e-commerce industry reply template Communication templates in different scenarios can be applied directly
6. Voice monitoring Full data monitoring of the specific content and changes in customer feedbacks
7. Analysis of customer reviews & feedbacks VoC statistics can be clearly generated and displayed
8. Monitoring of sensitive words During the communication with consumer, three-level monitoring of sensitive words, risk words, sensitive emails, and sensitive links sent by agents is carried out to ensure the security of sales accounts