Reviews (241)

Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and effective syncing of inventory and orders between Shopify and Etsy. They appreciate the responsive customer support, the ability to import Etsy reviews into Shopify, and features like automatic stock updates and comprehensive product transfers. The app is noted for saving time and enhancing business operations, making it a valuable tool for expanding sales opportunities.

May 15, 2023

Paid the monthly fee and paid $50 for all of the objects that I needed. Import finished and I'm missing pictures on many listings, and the variant images are also incorrect across many listings. Going to have to manually review everything. Sent in a request for help and I am still waiting. Not impressed.

Years of Patents
Canada
2 months using the app
Edited March 5, 2020

I was not able to use this app & sought help from support. The first few messages were answered but were then ignored once the issue was identified. I thought someone was working on it because it clearly hadn't been resolved and I was contacting them for updates on fixing the problem! After more than a week of being ignored, I finally got a response from someone who had no clue what was going on ...

Heather Jordan Jewelry
Canada
9 days using the app
Illumiko replied March 5, 2020

Hello,

Thank you for leaving the review. I wish you'd contact us directly and not Shopify support – we are not able to resolve Shopify support tickets :/

Moreover, It is ...

April 25, 2018

Support very very slow when you have a problem.. App does not work well. still waiting on support email from 4 hours ago on how to fix a problem..

Deal Beez
United States
8 days using the app
Edited February 28, 2023

If you have variations of products expect to pay more than just the $15.00 advertised, when it comes to my business I prefer instant support, it was hours before someone responded to my emails. This app has a Quota and if you go over the Quota it's more charges, I only have 89 products in my Etsy with many variation and would have had to pay a 1 time $69.00 just to resolve the syncing blockage ...

Trulee Universal
United States
7 days using the app
Illumiko replied March 16, 2023

Hello, and thank you for taking the time to share your review! We apologize if you've encountered any confusion or misunderstandings with Shuttle. We'd like to kindly clarify ...

July 31, 2022

Really liked the app, until I paid for it and decided to cancel after most of my transfers were complete. It said I would be able to continue using the remaining data elements purchased until the end of the month, but it actually doesn't. It stops all your access right then and there and you cannot transfer anything further from that moment on. I literally had 3 days to use the app, but was ...

Whale Paperie
United States
4 days using the app
Illumiko replied August 7, 2022

Hello and thank you for taking the time to leave the review! It sounds like Shuttle saved you time transferring these 45+ products :) Please note that Shopify charges for the ...

December 21, 2023

We can't get the app to work. Unfortunately, it's completely unsuitable for us.

Tiny Treats by Bibi
Germany
1 day using the app
Illumiko replied December 22, 2023

Hello, and thank you for your review! I really wish you had reached out to us beforehand, as I believe we could have helped make Shuttle a great fit for you. Particularly ...

January 5, 2022

Buyer Beware. DO NOT SELECT A PLAN payment is taken and if you find it doesn't work for you you don't get your money back! This does not sync your product even if you upgrade to their syncing A product with zero inventory is transferred with a quantity of one creating inventory issues. and the worst part about it is you can't even try the app. you pay and then find out it doesn't work and your ...

Rubbish Restyled
United States
About 3 hours using the app
Illumiko replied January 5, 2022

Hello and thank you for taking the time to leave the review!

First, Shuttle comes with a free trial of transfers and syncing, so you have the time to make sure it works to ...

March 30, 2019

I installed this app to export ONLY 3 reviews from my new Etsy store to my website. I spent an hour integrating this app to find out I can't export reviews with the free plan and they want me to spend $69. Waste of time!

Melanin Roots
United States
About 1 hour using the app
July 22, 2021

I purchased the paid plan which happened to have a limitation or "runs" (I didn't see mention of this before paying), which apparently I did with 2 or 3 button clicks. This is the absolute worse feature and quite a scam. Usually the paid plans for any apps will allow the user to use the software. They should have this app just free and not take people's money for no extra service.

KrisiaArt
United States
32 minutes using the app
Illumiko replied July 22, 2021

Hello,

Thank you for taking the time to leave the review!

Shuttle's paid plans allow you for unlimited updates of products, and for different level of automations (auto ...

December 20, 2019

Did not work.
:(((((((((((((((
I had so much hope for this app, but they are out of sync with Etsy anymore

PrintsFinds
Bulgaria
25 minutes using the app
Illumiko replied December 20, 2019

Hello :)

Thank you for leaving the review! I'd like to clarify that we are not out of sync with Etsy, and we have hundreds of merchants performing transfers and updates on a ...