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Their products are nice, but there are many similarities, and not enough unique pieces. Unfortunately, they lack any support. I have sent over five emails through the app, website, and chatbot, seeking assistance in figuring out how to remove the Silverbene logo from their product. Despite placing a sample order for myself, I am still unable to get in touch with anyone or receive a reply.
After spending weeks working on my store, I had to delete all of their products. I did this because I don't want to deal with their lack of customer service in the future. Good customer service is a crucial factor in customer loyalty, and I didn't want to take that chance.
Thank you for your feedback.
We sincerely apologize for the difficulties you've encountered with our support.
We've recently added a "Help Center" feature on our website to better address such issues. Please visit our "Help Center" for immediate assistance or contact us directly at email service@silverbene.com.
We are committed to improving our services and ensuring your concerns are resolved swiftly.