Shopify SimGym

Provides some useful actionable information, but the support documentation is non-existent (the app points you to shopify for support, which points you back to the app...). I can't figure out how credits are distributed (monthly?) or if you can buy more ad-hoc. There's no information on what the difference is when specifying different target areas for a simulation (i.e. if I select to focus on cart and home page, does that mean I'm getting less quantitative or qualitative data?), there's no way to export simulation results, and there's no way to customize simulation shoppers (I had several searching for products I don't carry, and the recommendations were entirely unhelpful for providing alternative products. This was basically a waste of a credit since I can't provide information regarding my average shopper and ideal shopper). It's a cool concept, but kinda poorly executed.

cool concept for the beta. it needs an export function as I'd love to take all the individual agent experiences and compress in LLMs and actually turn it into something useful

Creates an anomaly in your traffic in google analytics, including conversion tracking like add to carts and beginning checkout. Very frustrating that this distorts the analytics, this should be made clear. Also, I think this is only useful if you're making massive theme changes and comparing two very different user experiences.

Tremendous potential - but pay attention to your target audience, Shopify. Much of your value proposition centers around small to medium sized businesses who don't have access to highly experienced web teams - the very thing that makes Shopify so wonderful! These results from these simulations are useless without easy execution paths both understandable and executable for the average Shopify user.

Review submitted during Preview / Research period

Pretty cool, gave some amazing insights, the different personas are useful, so you can tailor you UI and experience to different customers

It's frustrating that you can only go ahead with a simulation when two themes are set, sometimes I just want to check my current theme, instead of A/B testing

Complete garbage!!! Did not understand my brand at all, searched for things we do not even sell, and insisted that our search was broken. Also, claimed our Checkout button is broken, when it is clearly not. I can go on BrowserStack and check it across multiple devices and browsers and clearly see that the Checkout button works. Maybe bots are too dumbs to figure out how to checkout. Overall, a complete waste of time. No one should ever pay for this app for any reason.

Really good, but would be great if we can export the full audit in PDF or any other format to share it with developers.

bots cant access store, no support. waste of time.

Does not work. I've been stuck on "scheduled" for 2 days. There is no customer support available. Not worth it.

The app has great potential, but without being able to customise Customer Persona's there is only a small benefit to its analysis. Our example is that our market is 95% University students who utilise this site for university merchandise, sport programs, club memberships and events and course equipment. Adding data to help fine tune the bots personas would significantly increase the effectiveness of the app to be tailored to the customer base that we have.