Simple Chat: Automated Support
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Automate customer support with a metafield-driven AI assistant. Follows up and saves time.
Simple Chat is an AI-powered customer support app that automatically follows up on & resolves tickets. Configure your AI assistant by text - no coding required. It handles order tracking, cancellations, address changes, and back-in-stock notifications seamlessly. Our unified inbox manages both live chat and email in one place. Plus, it integrates directly with ShipHero for fulfillment data and Slack for team escalations. Deliver exceptional support 24/7 while reducing your team's workload.
- AI Support Agent: Answers using custom data, products, orders, and FAQs.
- Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
- Automated Follow-Ups: AI re-checks orders and updates customers without staff.
- Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
- Unified Inbox: Manage chat and email conversations in one admin-embedded view.
Languages
English
Works with
- Checkout
- Shopify Admin
- ShipHero
- Slack
Categories
Pricing
Standard
Free to install
$2 per AI-resolved ticket (when a conversation closes with two or more AI replies and none from your team)
Features
- AI Support: Answers shoppers 24/7
- Embedded App: Lives in your admin
- Order Tools: Track, edit, cancel
- Auto Follow-Ups: Recheck open issues
- Back-in-Stock: Restock alerts by email
- Unified Inbox: Chat and email in one
- Product Picks: Recommend items in chat
- Revenue Reports: See sales from chat
All charges are billed in USD. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This app makes customer support fun! Highly recommend for any scaling business to keep up with demand. Helped us through some really challenging periods without fail.
Support
App support provided by SA Inc..
Resources
Launched
December 25, 2025 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, gift cards, marketing, store analytics, Shopify Payments, Online Store
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Edit customers
Customer data
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View products
Products, publications of products on sales channels, product listings, collections
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Edit orders
All order history, third-party fulfillment, draft orders
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View gift cards
Gift cards
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Edit marketing
Marketing events
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View store analytics
Reports
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View Shopify Payments
Shopify Payments disputes
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Edit Online Store
Online Store pages, metaobject definitions, metaobjects, theme, checkout page
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View other data
Selling plans
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