Simple Chat: AI helpdesk
- Pricing
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Free to install. Usage charges apply.
- Rating
- 0.0 (0 Reviews)
- Developer
- SA Inc.
Featured images gallery
Answer shoppers over chat and email with AI that uses your orders and policies. Staff handle less
Simple Chat is an AI-powered customer support app that automatically follows up on & resolves tickets. Configure your AI assistant by text - no coding required. It handles order tracking, cancellations, address changes, and back-in-stock notifications seamlessly. Our unified inbox manages both live chat and email in one place. Plus, it integrates directly with ShipHero for fulfillment data and Slack for team escalations. Deliver exceptional support 24/7 while reducing your team's workload.
- AI Support Agent: Answers using custom data, products, orders, and FAQs.
- Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
- Automated Follow-Ups: AI re-checks orders and updates customers without staff.
- Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
- Unified Inbox: Manage chat and email conversations in one admin-embedded view.
Languages
English and Japanese
Works with
- Checkout
- Shopify Admin
- ShipHero
- Slack
Categories
Estimate your monthly charges
Rounded up to the nearest dollar
AI Resolution
Pricing
Choose the plan that best fits your business.
Premium
$0 / month
Plus usage charges
Features
- Higher AI resolution rate
- Faster reponse times
- Master staff agent
Usage
Cost per unit
AI Resolution
$0.89
Standard
$0 / month
Plus usage charges
Features
- AI Support: Answers shoppers 24/7
- Embedded App: Lives in your admin
- Order Tools: Track, edit, cancel
- Auto Follow-Ups: Recheck open issues
- Back-in-Stock: Restock alerts by email
- Unified Inbox: Chat and email in one
- Product Picks: Recommend items in chat
- Revenue Reports: See sales from chat
Usage
Cost per unit
AI Resolution
$0.29
All charges are billed in USD. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by SA Inc..
Resources
Launched
December 25, 2025 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, gift cards, marketing, store analytics, Shopify Payments, Online Store, custom data, Shopify admin, other data
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Edit customers
Customer data
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Edit products
Product listings, products, collections
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Edit orders
All order history, third-party fulfillment, draft orders, order edits
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View gift cards
Gift cards
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Edit marketing
Marketing events
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View store analytics
Reports
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View Shopify Payments
Shopify Payments disputes
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Edit Online Store
Theme, checkout page, Online Store pages
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Edit custom data
Metaobject definitions, metaobjects
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View Shopify admin
Legal policies
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View other data
Publications of products on sales channels, selling plans
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