Speed up customer service
Spend less time answering the routine order status inquiries. Customers will appreciate how easy and fast it is to get there themselves.
Matches your shop's theme
The app should already blend right in with your theme. Easy settings allow you to tweak it even further for a seamless match to your theme.
Display in any language
The app comes with translations for 6 of the most common languages. You have easy and complete control over all app text & messages.
About Status Sherpa
Skip routine customer inquiries for order status
The Status Sherpa App is a plugin exclusively built for Shopify stores. Shop customers often return to your storefront looking for an easy and quick way to lookup their order and view the latest status.
We know customers will always have questions, but why not let a super-easy lookup form on your storefront site handle all the routine inquiries leaving you more time to focus on the more challenging ones.
When you install this app in your shop, a new page is created in your store with an order lookup form ready to go. All you need to do is add a link to this new page into your site navigation menus and that's it! And we have even made it free to install and use in development/staging stores as well. Numerous configuration and styling options along with a dashboard showing recent order lookups are included.
This app also supports Online Store 2.0 themes if you wish to install the lookup form in additional or different locations in your storefront site.
If you are in need of a fully customized or bespoke implementation for your customers, we offer a ready-made order lookup API and we can provide thorough documentation upon request.
See the app in action
Explore how the app works in an example store.View example store
Pricing 7-day free trial
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
The app is FULL of options, to let me export data exactly how I need it.
I can, and have, even set up automatic exports to google drives to provide specially formatted data to Zapier for automation tasks!
Best of all, on multiple occasions I have reached out to support, and gotten better service than from any other technological vendor I employ, many of whom charge hundred of times more for their services.
topic starter tees
I intend to use this app to provide a higher level of customer service. I set-up the app and let's just say I did something to it and it longer showed the box to input the customer order number and email. Needless to say, I was extremely frustrated, and it was on a Sunday. So, I sent an email expecting to get an answer on Monday, Well, these guys wrote back to me the same day, and by Monday morning they uploaded the line on computer code I needed and NOW my app is working flawlessly.
Tried to installed, once asked to APPROVE CHARGES FOR STORE, click to approve then it take me to login page but its not my store login ! it was some kind of Pishing thing , THX GOD I DID NOT ADD MY USERNAME & PASSWORD, kinda scammy ! report this !