Simplr ‑ Customer Service

Simplr ‑ Customer Service

by Simplr

Your 24/7 U.S. Sales and Customer Support Team... On Demand

5.0 of 5 stars(8 reviews)

Make more money

Drive more customers to checkout with rapid-fire, 24/7 pre-sales support.

Save and only pay for results

Simple flat fee of $2.25 per resolution - no contracts and no minimums!

Respond to customers instantly

Get set up within a few hours and achieve the fastest industry response time so customers aren’t left hanging

About Simplr ‑ Customer Service

⭐⭐⭐⭐⭐ “With the holidays coming up, man, sign up for this thing now. Save yourself some time. Make customers happier.” - Kurt Elster, Shopify Plus Expert and host of the Unofficial Shopify Podcast

Timely and empathetic customer service is an e-commerce brand’s most valuable asset. It creates superfans, increases revenue, and gives small businesses a competitive edge over the retail behemoths.

Customers love your store, but are you able to deliver a knockout customer experience every single time without stretching all your resources (and your sanity)? If not, Simplr is here to help.

“Using Simplr freed up 10 hours a week - now we can focus more on high-level initiatives like strategic planning, future growth, adding products to our catalog, customer and client engagement and giving back” - StethoHope

What is the customer service app? is an AI powered outsourced customer service solution built specifically for e-commerce. It’s the perfect fusion of both worlds: Our AI drives speed and consistency, while our human Simplr specialists maintain quality, add empathy and a connection to the conversations. For the first time, merchants have access to an on-demand, high-quality customer support that’s scaled to the size (and budget) of small and high-growth Shopify Plus stores.

How it works?

Quick set up: Our solution works with your existing tools and channels. We analyze and curate all your historical tickets. Your customer service can be up and running within a few hours of downloading the Simplr app and answering a few simple questions.

Delight your customers: We use knowledge from your past customer questions & answers to ensure your new customers get the right answers with speed, precision and empathy. The Simplr platform leverages machine learning to answer the most common questions that your customers ask.

“Our main goals are response time and quality of customer interaction. Working with Simplr helped in such a tremendous way. It enabled us to never lose that quality.” - Thursday Boot Company

Simplr + Shopify = Happy customers

Merchants who already use Shopify can rely on Simplr to address order-related customer inquiries like order status, shipment tracking, cancellations and refunds. Merchants can customize their experience with Simplr, so that we can handle as much (24/7) or as few of their customer questions (only nights and weekends) as they wish.

“One of the great things about working with Simplr is that we can offer our customers off-hours coverage without impacting our internal staff. We know that Simplr is going to be there for extended hours into the evenings and on holidays responding to our customers.” - Blinq and Bulq | Optoro

Download the app and answer a few questions to sign up for a free trial

Integrates with

  • Zendesk,
  • Intercom,
  • Desk,
  • Gorgias

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See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

$2.25 per ticket resolution

Overall rating
5.0 of 5 stars
Based on 8 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
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  • 3 of 5 stars
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  • 2 of 5 stars
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  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


We use Simplr to help us answer our customer service emails. They are amazing and SO helpful. They take around 80% of our tickets currently which has freed up so much of our internal customer service team's time to work on other aspects of the business. They are a wonderful team to work with and have great organizational processes that will allow them to succeed with any and all clients. All of the employee's are extremely kind, easy to partner with, quick learners and very efficient. They have made our lives so much easier, I definitely recommend Simplr!!


I use these guys for my customer service and it has been a FANTASTIC experience.

They're top knotch, incredibly smart, and extremely resourceful in how they manage to help customers. Even better, they've been very helpful and willing to answer any questions I've had through this process.

The best way to describe it is that Simplr is a 'set it and forget' system. You set it up, and then can move on to the next thing because Simplr takes care of the rest and does it well for you

TSHD LifeStyle™ Shoppe

Outsourcing customer service to professionals is a big help to any merchant, no matter how many or few customers you have. My business is in launch phase. I used Simplr to handle site visitors my first weekend. Just knowing that part was taken care of allowed me to focus my attention on other matters. Nilesh was great when helping me get my end of the set up process done quickly. Everyone I spoke with was friendly and helpful. They delivered customer service. Highly recommended.