Overall rating Based on 8 reviews
We use Simplr to help us answer our customer service emails. They are amazing and SO helpful. They take around 80% of our tickets currently which has freed up so much of our internal customer service team's time to work on other aspects of the business. They are a wonderful team to work with and have great organizational processes that will allow them to succeed with any and all clients. All of the employee's are extremely kind, easy to partner with, quick learners and very efficient. They have made our lives so much easier, I definitely recommend Simplr!!
I use these guys for my customer service and it has been a FANTASTIC experience.
They're top knotch, incredibly smart, and extremely resourceful in how they manage to help customers. Even better, they've been very helpful and willing to answer any questions I've had through this process.
The best way to describe it is that Simplr is a 'set it and forget' system. You set it up, and then can move on to the next thing because Simplr takes care of the rest and does it well for you
TSHD LifeStyle™ Shoppe
Outsourcing customer service to professionals is a big help to any merchant, no matter how many or few customers you have. My business is in launch phase. I used Simplr to handle site visitors my first weekend. Just knowing that part was taken care of allowed me to focus my attention on other matters. Nilesh was great when helping me get my end of the set up process done quickly. Everyone I spoke with was friendly and helpful. They delivered customer service. Highly recommended.
Simplr has really allowed our business to grow and respond to our customers in a timely, human response. Amazing team, that really takes the time to embrace our mission and vision. The Service has Really allowed us to focus our energy on boosting sales and marketing without having to be bogged down with customer request. Very quality responses in a rapid time.
Before talking with Vincent from Simplr, I was hesitant to outsource my customer support to a robot human hybrid. After talking to Vincent, I was convinced it was brilliant and worth a try. We were losing hours daily to tackling fulfillment-related support requests after having a flash-sale deal go viral when it was picked up by affiliate publishers. (I know, it was a good problem to have.) Simplr saved us from Customer Support Hell, gave us our time back, and turned out to be BETTER at customer support than we were because they were way faster than us. For the price, you can't beat it. Both cheaper and better than hiring a VA. It's a dream come true.
I was a bit anxious about letting the customer service for my store be provided by a 3rd party, but everything went well with Simplr. They understood my soap business, the types of questions we get and responded to my customers promptly, and with courtesy. BTW, love the dashboard! The customer insights were super helpful! Can't wait to see what the future holds :)
Thanks Simplr! You’re helping me and my team save a bunch of time and money. Plus, your specialists are awesome, so kind and friendly, our customers were happy.
Easy setup of the app. Do note that for Simplr to help with your customer service, you will need a helpdesk software or just a gmail inbox. It was an extra but simple step to do that hookup.
As a new Shopify merchant, I can't wait to get my nights and weekends back. I was attracted by the pay-for-what-you-use model, 24 by 7 support and domestic U.S. agents.
I will follow up with more feedback after I get through the free trial.