Skio Subscriptions (YC S20)

We love Skio - it has been a breath of fresh air since switching over from Recharge. The support is top notch, and our customers' experience is far better than what they get with Recharge. The feature set is still slightly limited compared to some of the competitors but growing quickly. Excited to be along for the ride.

We recently switched over from Recharge to Skio and the process was smooth and the support has been excellent. Whenever we have requested a new feature the Skio team has been prompt to find us a solution, several times engineering the solutions themselves within a week or two (Recharge would never do this). They've also provided a lot of recommendations to enhance our subscription experience on site. Subscriptions are a big part of our business so the extra support and features has been well worth it.

Switched over to Skio earlier this year and have been thrilled. From the white glove onboarding to the day-in-day-out support it's been wonderful working with the Skio team. The platform is easy to use and provides many much needed upgrades to our subscription experience. Highly recommend!!

A refreshing upgrade from the normal subscription platforms, backed with friendly, easy to access customer service. Absolutely love these folks.

We just started using SKIO about ~5 months ago and it has been nothing but a success. Here are my "whys" on if you have an e-commerce brand you should use it.

1) Reporting

There are so many reporting tabs in SKIO, every time I ask a question to our support rep on "How To" there's already a feature built into the tool. Also, they are very open to building the internal reporting tools that you suggest.

2) Forecasting

Forecasting inventory/SKU has been super helpful for us to understand which inventory levels we need to keep each item at and standardize on that number.

3) Constant Customer Feedback

Constant feedback along the lines of why customers are taking the actions they are + seeing trends in the data which helps us figure out which directions to build.

4) Predictive revenue

The monthly subscriptions help our business better predict revenue and which SKUs it comes from.

5) Finding your "Whale" Customers

Finding "Whale" or "VIP" is tricky, retaining them is trickier. SKIO offers different tiers of discounts to keep our top customers happy has been a huge plus.

If you're in the e-com business and you're not using SKIO you are missing out.

Thanks, SKIO.

Devon

Skio is amazing! They helped me migrate over from ReCharge and I was pretty hands off except for when I had a question! Kenan is amazing and this app makes life 100000000x better!

Great customer service. Great team. Great platform. All great things.

We've been on one of the major subscription providers since we've started the company. Thank the lord for SKIO, because we aren't any more! Skio is, hands down, the fastest and most nimble sub system I've seen in the shopify ecosystem. The team is second to none. I've been in ecom for 20+ years and they are by far setting the standard to become a Tier I player. Don't sleep on Skio for subscriptions no matter what vertical you're in.

Fantastic tool and even better support. We recently migrated 5 stores (4 bold V1 and 1 bold V2) to Skio with assistance from Shaw in the migrations team. The entire process has been simple and seemless. Communication and visibility was excellent and everything has gone off without issue.
We're happy and our customers are even happier with the new features!

We switched from Recharge to Skio 3 months ago and it's been one of the best decisions we've made that actually adds value to both our customers and our team. Building great subscription software is not easy and, even though Skio still has to figure a number of things out, the speed and care with which they approach development are remarkable. They are approachable and fix/help with matters really quickly.