Reviews (73)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
November 19, 2024

Our experience has been over the moon! Their tech support is so patient and kind answering every question. The software is robust and much more than we need but it is working very very well with our business.

Thank you Sku Labs!!!

The Recycled Planet
United States
3 months using the app
September 4, 2024

highly recommend SKUlabs .

I am beyond impressed with their professionalism and customer service. For those of use with less tech experience learning a new APP can be frustrating. Alex has gone above and beyond in providing not only timely responses but is available in real time as well to help me out.

There are parts of the APP that need some changes but SKU has been willing to work with us and we look forward to some of those changes being implemented.

5/5 for customer service

Doc of Detox
Canada
7 months using the app
April 8, 2024

SKUlabs is a great fulfillment software that can grow with the complexity of the business. It has the ability to manage inventory well, create efficient fulfillment processes, and if they don't have the solution for something they have a strong team that will work with you to develop the solution or put something in place that works while development catches up. They are very responsive and take each request seriously. It is a seamless integration with Shopify and has enough customizable features to work for companies with different needs. We tried to leave SKUlabs briefly and missed its intuitive features too much.

Crossrope
United States
Almost 4 years using the app
January 8, 2024

We wanted to share our experience with Skulabs software, as we've been proud users since June 2019. Running a small team, it's paramount for us to have inventory management software that not only streamlines our operations but also enhances our customer service. Skulabs has been that trusted partner for us, and we're approaching five years of a fantastic partnership.

One of the standout features of Skulabs, which we absolutely love, is its seamless integration with Shopify and various shipping providers. For businesses like ours, this integration is a game-changer. It allows us to effortlessly manage our inventory, process orders, and handle shipping logistics, which are vital aspects of our e-commerce operation. This level of integration has made our lives significantly easier.

What truly sets Skulabs apart, though, is their exceptional customer service. It's not just about talking to a chatbot; they provide real, personal support that's responsive and helpful. As a small company, we often have unique needs and questions, and having a team that genuinely cares and understands our business is invaluable. They've consistently gone above and beyond to assist us promptly.

Now, here's a small detail that might not seem like a big deal, but it's one of our favorite features: the order process dings. Skulabs thoughtfully includes this feature, which alerts you if you've scanned too many items or the wrong ones. It's a small touch that has saved us from potential errors and customer service headaches. It's just another example of how Skulabs truly has our back.

Revvl Health
United States
Over 3 years using the app
April 24, 2024

SKULABs is great! The app works really well, and the customer support is excellent. Whenever I need help, they answer it quickly and follow up to make sure that everything is resolved. The inventory tracking and prediction tools are great. Additionally, I use it for order fulfillment, eliminating the need to pay for another solution like Shipstation. Orders are fulfilled quickly and seamlessly.

I sell on multiple different platforms and had a lot of trouble finding an app that could do what I needed it to. The ones that I did find were all terrible, but SKULABs has been a breath of fresh air!

StrapHabit
United States
About 1 month using the app
June 11, 2023

When Stitch Labs shut down, we looked at several alternatives for inventory management. I went with a different provider for six weeks until I couldn't take the quirky interface and the bizarre errors anymore.

With only 30 days left to find a solution, I contacted SKULabs, who pulled through in the clutch.

Not only is the interface so DAMN simple to use, but their support documents are fantastic. And when there is a problem, the team is great about responding quickly (even on weekends) in a helpful, thoughtful, 'we get you're stressed out about this', kinda way.

Not like the 'WTF did you break and why is it now my problem?' attitude that some other Shopify app developers can give you.

It might cost more than other solutions, but having an app that is simple for my team to use, is everything.

Resin Obsession
United States
About 2 years using the app
February 10, 2023

SKULabs integrates well with Shopify and the team is quick to help and be responsive. Strongly recommended!

Bishop Tattoo Supply
United States
About 1 year using the app
February 6, 2023

The SKULabs app is support by one of the best tech team I've had the please of working with in the decade of experience I have in e-commerce.

Their Customer Service is great, with both technical support, errors and understanding of their own app. You'd think the last point is self explanatory; however, we've ran into plenty of reps for their companies whom do not understand their apps.

The App is simple to use, and the fact that connects to multi-stores with such ease has allowed our business to better manage our inventory - though not perfect.

The App still could use some more custom features, and I with time, their road map aims to please their customers.

Great inventory management system.

Vitasave
Canada
11 months using the app
April 19, 2023

Game Changer, This app is streamlining order fulfilment and finished good inventory management. The SKULabs team is very quick to respond with questions and helps navigate the system.

Fontana Candle Co
United States
8 months using the app
April 3, 2023

If you're looking to up your inventory control game, this is the way to go. Hands down they have the best support team I've dealt with. Integration with Shopify was a breeze and they made the onboarding process as simple as it could be. I highly recommend it.

Pangea Reptile LLC
United States
7 months using the app