Overall rating
Counts per rating level
  • 44% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 16% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 25% of ratings are 1 stars
Edited June 26, 2023

The costumer support here is pretty good, if abit slow.
They have gone out of their way to help me with a problem that was not 100% caused by them.
Very nice of them, 10/10

Scaune Ergo
Over 2 years using the app
Smarketly replied June 26, 2023

Hey Scaune,
Our developers solved the issue on your website, which wasn't related to our app. A conflict on your website led to it.
review your website.
Good luck to you with your project.

Smarketly App Team

August 20, 2020

good and fast support. Smarketly Page Builder Editor solved my problem quickly and no problem. thank you.

Stickers Name
Over 2 years using the app
Smarketly replied August 20, 2020

Thank you for your review.
Happy to see that you find it valuable!

February 9, 2021

I used this app to make nearly every page of my store better. The base features are solid and free. I had a problem that I made and the support team worked with me to get everything back up and running!

Next-Gen Escape
United States
About 2 years using the app
July 28, 2021

Love this! We seriously can not imagine website making without it. Thank you for providing a free version!

United States
Almost 2 years using the app
February 25, 2021

This App has improved our store by such a large amount in such a short amount of time because of the ease of use! They also have THE BEST support team I wanted to use a feature that they did not yet have and they went out of their way to inspect our code and fix it for us. We are beyond grateful thank you so much smarketly!!!

Big Jeff Online Inc
United States
8 months using the app
Edited August 7, 2020

Thanks a lot for assisting me with the problem i had , i really like the app and now even better when everything works for me .

Thank you

Salik Express
3 months using the app
Smarketly replied August 7, 2020

Thank you for your review. The problem that you faced is already fixed and we replied to you via email (It was a conflict with your custom theme).
Please check this out again & let us know if there is anything else we can assist with.


Smarketly Team

November 6, 2020

Smarketly is just wonderful - I was able to increase the look and functionality of my basic Shopify store very easily. Customer service is fantastic, nothing is too much trouble for these guys. As my store grows and I start making sales I'll upgrade to the paid plan for sure. If you aren't very good with coding and tech then this is the app for you - just drag and drop sections onto your pages, it's really that easy!

Kitten Louise
United Kingdom
2 months using the app
Smarketly replied November 6, 2020

Thank you for such a lovely review! It was our pleasure to assist you with your store and we hope your store grows big and mighty as you want! Let us know if there is anything else we can assist with.

July 5, 2021

The app itself is very good and offers a good set of features but I have uninstalled it and was wondering if you could explain which sets of code I need to remove or if you have tool to remove the code.

Ilhaam UK
United Kingdom
2 months using the app
Smarketly replied July 6, 2021

Hey Ilhaam UK,

Thank you for your lovely review!
We've sent you a direct message with the guide for our tool to remove the code easily.
If you didn't receive our reply or having any issue with the process, please let us know right away - we'll be delighted to assist with anything!

September 16, 2020

Firstly, I never usually write reviews. However, after I received the best customer service from Smarketly I had to write this one! I had an issue with the placement of reviews on my page.

I wrote to the company who supply the reviews app, and they were pretty useless. I came to Smarketly with the request to help me out (even though they didn't own the review app), and I was hoping that they would have some experience in this field. I wasn't disappointed. I simply gave them staff access, and Constantine (support team member) went in and sorted it for my within hours.

I think it goes a long way, as someone starting a small business you don't want to spend endless hours on something that isn't your speciality. The support that Smarketly offer gives me the confidence that I need in my site.

Thanks again guys, I'm now ready to launch my business!

United Kingdom
About 1 month using the app
February 24, 2021

This app is amazing! Smarketly is very user-friendly and easy to use. The functionality of the app is outstanding. And, finally, Smarketly's customer support is the best-of-the best. I highly recommend this app. Thank you, Smarketly!

United States
14 days using the app