Tiny SEO Speed Image Optimizer
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,450)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting site speed and SEO, highlighting features like image optimization and lazy loading. It automates tasks such as ALT text optimization, saving time and effort. The interface is user-friendly, and the pricing offers good value. Customer support is praised for being responsive and helpful. Merchants appreciate the continuous updates that add new functionalities.
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Great app, I used it, it improved the speed of my store and my images became more visible, it's easy to install and the support service is super cool, always ready to help.
Hey there,
thanks for the great review and sorry again for the misunderstanding!
I really like their customer support. Julia did an excellent job fixing my problem and she helped explain why it happened.
Excellent support spent hours chatting with me friendly, willing to explain and help with anything related to their product.
Thank you for a great App and lots of saved hours - 5 stars from us
As hoped it works perfectly and saves us a lot of working hours
Super easy to use, straightforward, lots of helpful guides to support independent troubleshooting.
The App is great .. Simon from customer support was very helpful. I would use this app to replace many in my future stores
I enjoy how easy it is to use and prices are amazing and are billed through Shopify! I am so excited to see the positive change.
Very pleased with the performance of this app. I ran all my images through desktop optimizer prior to upload, but it seems I could have done a far better job. It seems to have improved my page load speed, but my overall site speed score is still quite low according to Shopify's measuring tool.
Customer service has been great and quick to respond with answers.
its so goodits so goodits so goodits so goodits so goodits so goodits so goodits so goodits so goodits so good
I used the trial version, they charged me $19. Although I deleted the application and canceled the membership, my bill seems to be renewed. It was said in the comments that you were misleading and cheating, but I didn't care, but I'm sorry to say that it is true. Nobody is helping me. I will report you on Shopify and Google.
*They quickly resolved my issue and refunded my money. Thank you for that.
To anyone reading this: If you have any kind of issue with Billing, SEO or Store Speed - our customer support is available in our app or through email info@tiny-img.com.
We will help with every concern you have, resolve all issues and provide some extra advice If needed. Just message us, you will not regret It!
Please note that If you publish a review, Shopify will show It to us only after 24 to 48 hours. So to get things resolved faster, just email us at info@tiny-img.com or message our in-app customer support!
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Old response:
The merchant picked the Advanced (which costs 19.99) plan, went through the trial we have and got charged for the plan. But when they reached out to us, we responded immediately and refunded you the full amount: https://prnt.sc/CwSq5w59aUy2
We were able to contact the merchant through social media and resolved the issue for them, they decided to update the review, but still leave It at the lowest rating. And after that we just got ignored.
We would never cheat our customers and we usually respond within the hour. So If you have any billing concerns, feel free to reach out to us and we will sort everything out!