Tiny SEO Speed Image Optimizer

Tiny SEO Speed Image Optimizer

Reviews (2,413)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing site speed and SEO on Shopify stores. It automates tasks like image optimization and fixes broken links, saving time and improving website performance. The user-friendly interface and competitive pricing add value, while responsive customer support enhances the user experience. Merchants note significant improvements in loading speeds and overall store performance.

March 26, 2024

I have now have had this app for 1 month and it has helped my site which had so many issues. Most are all fixed now and I'm just a small business so this will help my SEO a lot. The chat support is excellent! There is always someone to answer your questions.

Exotic Sands Inc
United States
5 months using the app
April 28, 2024

This is a great app and the customer service is fantastic. Julia spent a long time talking to me on a Sunday, fixed my problem and offered additional suggestions for improving my SEO.

Rebecca Cordingley Jewellery
Australia
About 3 years using the app
January 4, 2024

This App is excellent and extremely ease to use.It delivers exactly what it promises by reducing image size and improving website speed.What truly sets TinyIMG apart is the exceptional level of support provided by Simon and team.Their dedication to helpings users goes above and beyond,and their responsiveness and expertise are truly commendable.Whenever I had a question or needed assistance, they were there to provide prompt and effective support.Overall ,I highly recommend Tiny IMG to anyone looking to improve there shopify store.

Atlantic Wood N Wares
Canada
8 months using the app
June 26, 2024

They are always very helpful and they have always responded very quickly to our questions.

FairLiving.dk
Denmark
4 months using the app
February 19, 2024

The app is fantastic, and the customer service is exceptional. Always opt for apps with excellent customer service—it's often more crucial than the app itself. I'm extremely satisfied with them. They even detected a fake code on our site and promptly informed us about it. We'll definitely continue using their app.

Ferro & Company Watches
Canada
Over 1 year using the app
June 7, 2024

Tiny SEO Image is incredibly user-friendly and has made a noticeable difference in my website’s speed and SEO performance. Whenever I’ve had a question, customer service has been prompt and helpful. TinySEO has made managing my site’s images a breeze. Highly recommended!

Calming Colour
United Kingdom
About 2 months using the app
May 22, 2024

Chris is very knowledgeable and saved me many hours of work with his advice! Awesome app! thanks for the support

Wiecel™
United Kingdom
Over 1 year using the app
September 9, 2024

Fast and knowledgeable customer service, Julia is amazing!

Angela Pinto
Italy
31 minutes using the app
Edited July 1, 2024

Zero Stars for Snakes!!! They keep charging you after you delete the app before the trial period ends. I was charged twice in the same month for my other store. Here is what they say,

Shopify told us that you need to reach out to them and they will explain where the refund that we issued went. The refund is in Shopify credit and most likely It was used for another app or Shopify plan Itself.

Due to privacy reasons they cannot disclose exactly where It was used, but If you provided both of the screenshots I sent to you - Shopify will explain that we refunded you and where the refund went.

What they said, Sorry for the late reply. I was talking to Shopify about It. So the invoice was created on June 8 (after 3 day trial) and billed on June 30:

And we refunded you on June 22 for the June 8 - July 8 period. You had a single charge and we refunded the full amount.

Here is my app info that had a 30 day trial.
June 21 - App uninstalled

June 4 - App installed

There is no refund credit on my account except one for today and the money does not go back into your account either.

Shopify support is now transferring it to their billing department to resolve the issue.

These people are liars and snakes and will continuously send emails to try to make you sign up again. This app messed up ALL of my stores.
BEWARE INSTALLING THIS APP FOR YOUR STORE!

Bon Bon Bird Toys
United States
17 days using the app
TinyIMG replied July 3, 2024

Update:

We did everything correct here, we refunded the merchant the full amount in Shopify credit, but due to Shopify billing, our issued credit was applied else where.

Shopify told us that the merchant was informed where the credit was applied, but still decided to leave a review while they previously had left us a highest rating review.

Billing reviews are really sad to get due to apps not having control over billing.

Old response:

Hi,

Julia here. I deleted our CEOs reply as I feel really hurt about your review. Please understand that there is no point in not refunding you and ruining our reputation.

We have been in conversation about your 3 stores and I went out of my way and refunded you for all of the 3 stores and for 2 of them I convinced my team to provide you with a free one year trial because you said you cannot afford the subscriptions..

Refund for this store: https://prnt.sc/NHd47e7ULEAJ
Refund for tc-beauty.com: https://prnt.sc/iu4lG9IqVFAl
Refund for olivermontessori.com: https://prnt.sc/lktYKisK5De5

You even had left us a review previously for the quality support I provided. This was your review: https://prnt.sc/Pe_ksKB8PTcK

We even reached out to Shopify and asked if we did something wrong, but they confirmed that we did everything correct: https://prnt.sc/1d4hnzeLxYJF

And again, caring for you I reached out to Shopify today and pushed them to do a direct refund faster. Which they did for True Colour Beauty and Oliver & Company Montessori Toys.

I really cared for you when we were talking, helped as much as I can and because of the Shopify billing misunderstanding you're calling me a liar, a snake. I feel really hurt as I gave out my best for you. :(

I wish we could have a conversation between us and I could again explain where Shopify support misinformed you and that we did everything correct like Shopify superior support said: https://prnt.sc/1d4hnzeLxYJF

July 4, 2024

Highly Recommend!

Pendantlightie
Hong Kong SAR
Almost 4 years using the app