Reviews (19)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 25, 2024

I never leave reviews so for me to leave one is a big deal - even bigger deal when it comes to five stars!

Smart notifications has nailed our biggest pain point which other apps lacked the capabilities to do. The option to send a PDF attachment for order fulfilment to our 3PL warehouse has saved me hours of manual order processing.

On top of that, Kieran has been outstanding! He’s been nothing but helpful and gone above and beyond. When the default template wasn’t enough, he lended his wealth of knowledge to make my life easier!

I honestly recommend getting this app and paying for the top plan because the benefit are outstanding!

Don Massimo Coffee
Australia
2 months using the app
Smart Notifications Ltd. replied June 26, 2024

Thank you for your incredible review, we really appreciate you taking the time to share your experience. As always, please do not hesitate to ask if you need further assistance. Cheers, Kieran

January 7, 2022

The Smart Order notification app has been integral to improving our workflow selling personalised goods and the dev support is great. Great job!

Elf For Christmas
United Kingdom
6 months using the app
November 24, 2023

I have no words to describe the help, patience and kindness of Kieran!
Not understanding or understanding very little of coding is not a problem for whoever needs that app because the help Kieran gives is above and beyond my expectations!
And of course, the app is great and we can sent as much notifications our clients need. 200% recomment the app!

Mariano Store | Handcrafted since 1945
Portugal
2 months using the app
Smart Notifications Ltd. replied November 25, 2023

Thank you so much for the wonderful review. We work hard to deliver the best app and customer support we can and it's great to hear you've been so satisfied.

May 24, 2022

Great app from a great team. As orders are handled by different teams determined by product type and location we have been able to use the app to automate fulfilment requests.

Quanto Stores
United Kingdom
2 months using the app
Edited May 14, 2022

We installed this app to help notify our suppliers of daily orders and the app works perfectly. Not only that, but the team behind the app (especially Kieran) have given just the best customer service experience I've ever had with any developer on Shopify. The reason for a 3 star is because we feel that the price of the app is high compared to what is available in the market. Sadly, after over a year of using this app we have decided to move over to report pundit, much cheaper and a million more features.

BeanBurds
United States
Almost 2 years using the app
February 9, 2022

Before finding this app, I was emailing customers manually with booking information. Thanks to Smart Order Notifications once an order is placed the customer automatically receives an email with booking instructions. In addition, the service provider also receives an email with the customers contact info. This process as saved me so much time on the backend and also adds more of a tech feel to the ordering process. Kieran in customer support is very responsive and has been very helpful getting things set up! I am so happy to have found this app!

DO LA LA
United States
23 days using the app
Edited January 7, 2022

Great app! O̶n̶l̶y̶ ̶i̶m̶p̶r̶o̶v̶e̶m̶e̶n̶t̶ ̶w̶o̶u̶l̶d̶ ̶b̶e̶ ̶t̶h̶e̶ ̶a̶b̶i̶l̶i̶t̶y̶ ̶t̶o̶ ̶p̶r̶e̶v̶i̶e̶w̶ ̶t̶h̶e̶ ̶e̶m̶a̶i̶l̶ ̶t̶e̶m̶p̶l̶a̶t̶e̶ ̶w̶i̶t̶h̶o̶u̶t̶ ̶n̶e̶e̶d̶i̶n̶g̶ ̶a̶n̶ ̶o̶r̶d̶e̶r̶ ̶p̶l̶a̶c̶e̶d̶. THEY ADDED THE ABILITY TO SEND TEST EMAILS, AND THEN EMAILED ME A HOWTO VIDEO!!!! GREAT DEVELOPER AND SERVICE!

The Nerd Mall
United States
22 days using the app
Smart Notifications Ltd. replied December 28, 2021

Thanks for the review! Inspired by your feedback we've moved the 'test email' functionality to the top of our roadmap. The option to test an email notification is now available on the notification edit screen.

April 22, 2022

Got this app to send custom notifications to staff for internal orders, as well as to notify vendors whose product we sell on our store. We've were using Shopify Flow for notifications, but kept getting complaints from vendors that the email format was very hard to read and confusing. With this app, notifications can double as packing slips. They are EASY to read, and look like normal Shopify notifications with line items and shipping details. I reached out to CS to see if we could edit the template of the notifications to fit our needs. The founder, Kieran, responded right away and made the edits promptly. Twice! Would recommend.

Uncharted Supply Company
United States
15 days using the app
April 1, 2022

Very good customer support, also when some custom coding is required. Kieran is answering fast and delivers results.

Secondhandbags AG
Switzerland
15 days using the app
October 19, 2022

We were looking for a way to send an email from our store to each customer after they placed an order on our Facebook channel and this app was able to do that seamlessly! We were able to customize the email exactly how we wanted it and tweak it as needed. The support on this app is incredible! Kieran set up my email notification template, answered all of my questions, and always got back to me so quickly. I'm so glad we found this app!

The Red Wagon
United States
9 days using the app
Smart Notifications Ltd. replied October 19, 2022

Thank you so much for such a great review. We're glad the app has been such a success for you and your business and that you were pleased with our customer support. As always, don't hesitate to reach out if you need further assistance.