Reviews (6)
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"App not functioning — InvalidAccessKeyId error, unable to push products, no support response.
"Paid $215.20 for annual plan. Contacted support twice via WhatsApp and email — no proper response.
My customer faced an issue during checkout, receiving the message: "No delivery available: This item will be removed from your cart because there are no delivery methods available for your address."
Upon investigation, I found that changing the inventory location resolved the error. However, reverting back to the original inventory location set by the app brought the same error back.
Despite the app's advanced features like enhanced search and bulk importing from AliExpress, the overall experience has been cumbersome. Setting pricing rules and importing to Shopify proved challenging. Comparatively, alternatives like Dsers offer more products for the same price, coupled with excellent support and customer service.
Now, I have hundreds of products imported from this app, meticulously described, only to be hindered by the inventory location issue during checkout. Rectifying this requires manually adjusting each imported product's inventory location, as Shopify lacks a bulk editing option for this.
Attempts to seek assistance through customer support have been unsuccessful. Although the app's dashboard contains a support page, the chat support feature isn't clickable, compounding the frustration.
This situation is incredibly frustrating. I am open to revising my review if these issues are promptly addressed.
Hello,
First and foremost, we sincerely apologize for any inconvenience you encountered during the checkout process. We value your feedback greatly and are eager to offer you personalized assistance to resolve the issue you've experienced.
We have attempted to reach out to you and would like to discuss the matter in more detail. Would you be willing to communicate with us via email, service@edgeshop.ai or WhatsApp, or any other method you find convenient? We are confident that through direct communication, we can provide more effective support.
Also, we'd like to inform you that our live chat support is available from Monday to Friday (9:00 AM - 6:00 PM GMT+8). If you happen to reach out to our Chatbot outside these service hours, rest assured that we will respond within 48 hours.
Please don't hesitate to get in touch with us through your preferred means of communication. We look forward to assisting you as soon as possible and improving your app experience. Thank you for your patience and understanding, and we await your prompt response.
Best Regrads,
Dropshipping Copilot Customer Service Team
Since incorporating DropshippingCopilot AliExpress into my online business, I've experienced a significant transformation. This tool has been instrumental in identifying winning products, allowing me to easily find trending items and effectively scale my operations. Highly recommended.
Hello,
We would like to express our sincere gratitude for the wonderful review you shared about our app. Your generous words and the time you took to write them mean the world to us. It's heartwarming to know that our efforts have positively impacted your experience.
Every piece of feedback is invaluable, but it's especially rewarding to hear from satisfied users like yourself. Your support inspires us to continually improve and strive for excellence.
Thank you once again for your kind endorsement. Should you have any further suggestions, questions, or need assistance, please don't hesitate to reach out. We're here for you!
Best Regrads,
Dropshipping Copilot Customer Service Team
Dropshipping CoPilot has been making my life easier. Previously it was too complex and annoying to manage my Shopify product list and work back with suppliers. CoPilot simplifies all of my needs in one locations, seamlessly.
Hello,
We would like to express our heartfelt gratitude for taking the time to leave us a positive review. Your feedback is incredibly important to us, as it not only affirms the hard work we put into our product but also serves as a guiding light for continuous improvement.
Could you please provide us with a convenient time and preferred method of contact so we can discuss this further? We would be honored to have a direct conversation with you.
Thank you once again for your support and for being a valuable member of our community. We look forward to hearing from you and to the opportunity to provide you with even greater service and satisfaction.
Best Regrads,
Dropshipping Copilot Customer Service Team
It's a great concept and I enjoyed it while it lasted, but now the app is barely useful in the free mode. The free mode use to give you a lot of insights but now you can't do much of anything. Not sure really why or how anyone can find it useful without paying for the service. If you have the money to burn, it can provide you some good insights and they do have responsive customer service but if you are just starting out, don't waste your time with it.
Hello,
Thank you for recognizing our efforts to meet customer needs. We're constantly striving to improve our app and provide robust support, which is why we've introduced a more powerful paid version.
Therefore, we highly recommend considering our annual plan, which is quite affordable — on average, less than the price of a daily cup of coffee. We value your feedback and hope to earn a higher review from you soon.
Best Regrads,
Dropshipping Copilot Customer Service Team
It has been an amazing experience of trying Dropshipping Copilot AI. As an official partner to AliExpress, they can access more accurate data to generate deep insights, it is a strong advantage to them. They AI functions on product research and product descriptions writing are very helpful and user-friendly. And also their platform combines product research and order fulfilment together, which makes their platform more powerful and efficient. Last but not least. as a newly launched app, they are trying best to provide good customer service to answer questions and provide assistance to people who uses their platform. All in all, it is a promising platform with a lot of potential. Recommend to people who wants to try something new.
Hello,
We sincerely appreciate your 5-star rating here! Your endorsement means a great deal to us and motivates our team to keep up the hard work. Thank you for acknowledging the quality of our product.
We are dedicated to continuous improvement and delivering excellence. Your support is the cornerstone of our growth and efforts. Rest assured, we will maintain our dedication to providing outstanding service and products. Your positive feedback is a valuable source of encouragement for us all, and we promise to uphold the high standards that earned your praise.
Thank you again for being a part of our journey; we're excited to keep advancing and serving your needs.
Best Regrads,
Dropshipping Copilot Customer Service Team
